had an issue with the A/C, which led to contractors coming to work on the unit. they arrived on Friday. I was extremely upset and distraught to find out that the contractors left my backdoor open. A gust of wind blew the door wide open (it didn’t take much since they barely shut it), so from Friday around 5 p.m. to Sunday at 3 p.m., when I returned home, my backdoor was open. My door faces a field, so not only was wildlife a concern, but anyone could have walked into my apartment. I was... terrified to enter the home with my kids, fearing that someone could be waiting for us. I showed video footage of the entire weekend to the leasing office thanks to RING cameras, and all they could say was, "sorry." Sorry is the most this leasing company could do.
I don’t keep anything else in my garage, and it is not cluttered. Despite this, I caught four mice in a trap after noticing mouse droppings, so I went to Home Depot and bought traps myself. Even though I pay for pest control, they rarely show up, and when you request assistance, they might come 2-3 weeks later. Eventually, pest control came and provided me with glue traps, and I was told by the leasing office that they would buy bait traps. Did they actually buy them? No, they didn’t. So, once again, all they can offer is a "sorry" and another glue trap.

Now let’s talk about the water bill situation. Back in July, my water bill jumped from $70 to $116. I was caught off guard but not overly concerned. Then in August, my bill was $170, and now today it’s $194. If this happens to you, don’t expect a solution from the front office. Sydney has no idea who sets the irrigation schedule, so the most she can do is give you corporate's number. After speaking with the utility company in Waxahachie, I found out that the property is running my sprinklers three times a week from 5-8 a.m., using an average of 1,300 gallons of water per use. I’m averaging 4,127 gallons of water per week, according to the EyeOnWater app. To put this in perspective, I alone use no more than 80 gallons a week, and even with laundry, no more than 140 gallons. It’s absolutely insane to see that 1,300 gallons of water are being used three times a week. The townhomes don’t even have much grass! Between the properties, there are just rocks, so I can’t fathom why my sprinklers need to run for three hours and waste 1,400 gallons of water. Read More