I had the misfortune of speaking to Grace, who said she was the property manager today. I had applied for a 1 bedroom and gotten approved in January. However, unexpected costs in moving here from south Florida caused me to have to push back my move in date a few weeks. She jacked the rate for the apartment way up, even though they were not even holding that unit for me. It worked out to be about a $6,000 difference over the course of the lease. I wrestled with the decision of whether or not to... just go ahead and pay it, and was reached out to about it today. I shared my concerns with the leasing agent who then handed me over to Grace. Then the lies started flowing. When I refuted every lie with facts (calmly and rationally) she got more and more angry and frustrated. Her final lie was that they watched their competitors and matched what the other apartments in the area charged. I told her about a complex I’d looked at less than a mile from them and she told me rudely “Well, go live there, then.” Thank you for the advise, Grace, I think I’ll do just that. I think everyone should follow Grace’s advise and go live somewhere else. If this is how she treats potential tenants, how does she treat the ones that have signed leases? I’m fully aware that she’ll probably comment on this and make me out to be the issue, but what do I have to gain and what does she? Read More

I had the misfortune of speaking to Grace, who said she was the property manager today. I had applied for a 1 bedroom and gotten approved in January. However, unexpected costs in moving here from south Florida caused me to have to push back my move in date a few weeks. She jacked the rate for the apartment way up, even though they were not even holding that unit for me. It worked out to be about a $6,000 difference over the course of the lease. I wrestled with the decision of whether or not to... just go ahead and pay it, and was reached out to about it today. I shared my concerns with the leasing agent who then handed me over to Grace. Then the lies started flowing. When I refuted every lie with facts (calmly and rationally) she got more and more angry and frustrated. Her final lie was that they watched their competitors and matched what the other apartments in the area charged. I told her about a complex I’d looked at less than a mile from them and she told me rudely “Well, go live there, then.” Thank you for the advise, Grace, I think I’ll do just that. I think everyone should follow Grace’s advise and go live somewhere else. If this is how she treats potential tenants, how does she treat the ones that have signed leases? I’m fully aware that she’ll probably comment on this and make me out to be the issue, but what do I have to gain and what does she? Read More

Overall, these are truly fabulous apartments. The units themselves are well built with stainless steel appliances, well insulated walls (I've never heard my neighbors), and good quality flooring. Beyond that, the grounds at Grand Highlands are extremely well kept and beautiful, the pools have plenty of seating and lounging, and the people who live here are wonderful. But the best part about these apartments is the staff. Staff can make or break your apartment experience, and with Grand Highlands... they definitely go above and beyond. When I first moved in I had some issues (of my own making) and the staff worked with me to resolve them and ensure that I was happy with my unit. In the almost 3 months I've lived here I've only had one maintenance request (for the light bulb to be replaced in the light outside my unit) and it was fixed that day - very impressive, especially since that is not at all an urgent request and still the maintenance crews jumped on it immediately.
Overall, I cannot say enough positive things about this complex. The pricing is average for the space but a steal for the location, and that combined with clean/renovated units and absolutely wonderful staff make this a place I hope to call my home for the next few years while I'm saving for a house. Highly recommend! Read More