most helpful office and maintenance people ever, always open to help and make your living experience better

Average Nothing over the top. Nice place to live but like a said just very average. Place is clean and maintenance workers are nice aside from the fact that there are only two for the entire complex so it takes a while for you work orders to be completed

TERRIBLE apartment complex with horrible management that treats their residents with no respect for their time, space, or money.

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We are extremely dissatisfied that the apt was not ready when we moved in from out of town in Phoenix. It was not cleaned at all and had a sloppy paint job done that caused paint to get on the floors and windows. The carpet smelled bad and was stained badly. The windows had no lock. The walls had holes in them from the previous tenant and the garbage disposal still had food in it. The grounds in front of the property contained cigarette butts on the ground... and stuck in the railings as well as lots of trash. The dumpsters were overflowing during move in day and we were unable to dump any of our garbage in them.

When we called to let them know they offered to bring a cleaning crew after the fact but my daughters furniture was already in and they had already started cleaning everything themselves. She is unable to move the furniture out herself and we were told the cleaning crew would not move anything. We live 2 hours away so that was not an option.

Additionally we had asked to move in early and were charged a full month's rent for Aug even though the only move in date allowed was on the 20th.

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The staff was pleasant before move in but has been unhelpful after the lease was signed and my daughter moved in. So far the only benefit to this property is its location to the NAU campus. If we had the opportunity to do it again for the price we would have chosen a different well maintained property
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I lived in The Commons for my first year at NAU. The staff is so friendly and quick to respond to any issues. As far as off campus student housing goes, The Commons is by far the best. It is in a perfect location to get to both North and South campus and is in a quiet location. I highly recommend checking this place out. The only reason I moved, was because it's a little expensive but cheaper and better than other off campus student apartments.