Thank you for your kind and helpful feedback! We're delighted to hear that you're satisfied with the service from our caring team and enjoying our beautiful community. We're here to assist you with any questions, so please don't hesitate to reach out... if you need anything. Have a wonderful day! Read More

Thank you so much for your communication. We truly appreciate our residents? feedback and value their concerns. I apologize for any frustration you?ve experienced regarding guest parking and the lack of communication under previous management.

In... your review, you mentioned that your lease contract states you receive two free guest parking spots. After thoroughly reviewing your lease, we found no mention of two free guest parking spots. The lease does state you can have up to two guests, but it does not specify anything regarding parking. Unfortunately, in a downtown environment, free parking is typically not available.

In April, we communicated changes regarding guest parking due to concerns from our residents about valet parking abuse by guests. We continue to communicate these changes regularly. Our guest parking process is designed to be seamless: we provide up to 15 guest parking spots, and guests receive eight hours of free parking. To use this service, guests pull up to the Third Street garage, scan the QR code posted there, enter their information, and select the desired hours of parking. You, the resident, provide them with a validation code, which we send out weekly as the code changes regularly. I?d be happy to walk you through the process?it?s quite simple, and I?ve done it many times myself.

The only time a guest would need to pay is if they exceed the eight-hour limit, at which point they would incur a fee. If you need parking for more than eight hours, unfortunately, the system requires a new registration the following day to receive the free hours of parking, as it only allows one registration per day for each license plate.

If you can point to a specific section of your lease where it states that two free guest parking spots are provided, we?d be happy to discuss this further in person.

Regarding the recent power outage, we understand this was an inconvenience, especially during the summer months. However, the outage did not last 24 hours or more. Once we discovered the issue, we communicated multiple updates to residents and notified everyone when the power was restored. Additionally, we offered compensation for the inconvenience caused.

While we understand that the changes may be difficult for some, it?s disappointing to hear that they may influence your decision not to renew your lease with us. I?d love to discuss your concerns in person and work together to ensure you continue to have a positive living experience here at the Adeline.

Again, thank you for your feedback, and we sincerely hope you?ll consider staying with us.

Xenia Higgins
Community Manager Read More

Thank you for taking the time to provide us with your feedback regarding the recent changes to our guest parking policy. We genuinely appreciate hearing from our residents as we continuously strive to enhance the living experience at The Adeline.

We... understand that adjusting to changes can be challenging, and we apologize for any inconvenience caused by the modifications to our guest parking arrangements. It was communicated to our residents several months ago that adjustments were forthcoming, though we acknowledge that the specifics of the policy were not fully detailed at that time.
The decision to revise our guest parking policy was prompted by feedback from residents and concerns over the misuse of valet parking by guests. Our goal is to ensure fairness and availability for all residents, especially given the downtown location where parking can be at a premium.

To address these concerns, we have implemented a new system on 3rd Street where guests can park for up to 8 hours free of charge. After this time, a fee applies on an hourly basis until the spot is vacated. We have also introduced a reservation system to streamline the process, ensuring that residents can easily register their guests online using a dedicated website link or QR code.
We genuinely regret any misunderstanding or inconvenience this may have caused, and we remain committed to improving our communication and services to meet the needs of our community. If you would like to discuss this matter further or have any additional feedback, please do not hesitate to schedule a meeting with our community manager at your earliest convenience.

Thank you once again for your understanding and for being a valued resident of The Adeline Apartments. We look forward to continuing to serve you and improve our community together. Read More

Thank you for sharing your concerns with us. We sincerely apologize for any challenges you've encountered during your residency at Adeline. Providing a high standard of service and quality living experience is our utmost priority, and we regret if we... have fallen short of your expectations.

Regarding the elevator issues, we want to assure you that our team has been diligently working to address any concerns promptly. We have implemented a comprehensive preventative maintenance plan and established protocols to ensure that any elevator issues are addressed immediately. We understand your frustration regarding your elevator experience. Our records indicate that our Director has acknowledged your concerns directly. Upon reviewing the camera footage, it did not indicate a free fall, and we apologize if there was any misunderstanding.

Regarding the guest valet parking, we communicated changes to our residents several months ago to address misuse of the service. We introduced a new system where guests can register for 8 hours of free parking, which was shared with all residents to ensure clarity and transparency.

During the recent power outage, we aimed to maintain consistent communication with residents and provided updates once power was restored. We understand the inconvenience this caused and apologize for any lack of clarity in our communications regarding compensation for affected residents.

We take your feedback seriously and are committed to improving our services and communication. We strive to provide exceptional customer service and regret if your experience with our team did not reflect this commitment. We value your residency and would appreciate the opportunity to discuss your concerns further. Please contact us directly so we can address any remaining issues and work towards enhancing your experience at Adeline Luxury Living Apartments.

Thank you for your understanding and patience as we strive to make improvements. -The Team at Adeline Read More

Hi there - I appreciate your honest review. We set a high standard for ourselves at Adeline, so I'm disappointed to hear your experience wasn't a positive one. Please contact us at (602) 960-0222 so we can work with you to make this right.