If you love terrible customer service and also enjoy getting your maintenance order requests ignored, this place is for you. The fact that it is almost impossible to get ahold of someone to talk to at the leasing office is mind blowing. Don't bother sending an email either because those will never be replied to. They have an emergency line for maintenance requests but it's useless. I have submitted 4 separate work order for water leaks and mold issues and it has not once been resolved.

Worst living experience my roommate and I have ever had. My biggest regret in life is signing a lease here because the apartment is completely unlivable due to our upstairs neighbors being insanely loud and the management being useless about it. We have talked to the neighbors directly, talked to management, called security, called the cops, and done everything reasonable to alleviate the situation. The complex does NOT enforce their quiet hours and is knowingly violating Arizona's law of... Implied Covenant of Quiet Enjoyment. They want $2,000 to transfer units (which we cannot do) and are completely inflexible to a payment plan or waiving the fee as we are not the ones causing the noise. The management does not care if we suffer and just want to nickel and dime you.

All hours of the day and night my roommate and I are subjected to stomping, crying, screaming, parties, and intentional noise from the upstairs' tenant's child in addition to the adults. It has gotten so bad this month that I have had to leave my job and relocate back to my parents because not sleeping for more than 4-6 hours is affecting my career and health. My roommate has nowhere to go and is miserable.

The management is inefficient in responding, not fully answering questions over email, and in person are completely unhelpful. Management told me "You can't control how people live" in response to the upstairs neighbor's "living their life". YOU are responsible for ensuring a livable space for your tenants! YOU are responsible for enforcing quiet hours and cracking down on excessive noise outside of those quiet hours! It's affecting MY life! Neither of us signed up to be chronically annoyed or sleep deprived or dealing with a hostile upstairs neighbor when we signed this lease.

There's a reason this place has 2 stars and it deserves less. I'm shocked at how bad this complex is. It must be a great business model to not care about your tenants because they're trapped in a lease and can't do anything about it and making sure they won't return. Awful, incompetent management.

Congratulations on making 2 tenants lives miserable for a year long lease. I cannot wait for this hell of a lease to end. Read More

The staff is friendly, the residents are great and its a great location. Pool and gym are great when open. Unfortunately they do not take security seriously. There were 3 car break-ins last night, mine included. This is an ongoing and increasing problem that management/owners are not taking seriously. The gate locks are constantly broken, always at least one or two not working. Lights at entry point will be out for weeks. The crime issues in the complex are getting worse and worse and their... only solution is adding more lighting to the garage and internal campus. Its just not safe here anymore and will continue to get worse because the management doesn't take our safety and security seriously. Read More

Resident of a 2Bd/2Ba unit on the second floor from 2018 to 2020

Pros:
Good location for Phoenix light-rail and Indian School Park.
The common area allows for a lot of natural light thanks to the large windows and open floor plan.
The kitchen counters have sufficient space for two people to be cooking at the same time.
Master bedroom closet is large.
Bathrooms have two cabinets for storage.

Cons:
Significant water damage following every rainstorm.
-The living room ceiling as well as the... balcony ceiling collapsed from the collection of rain water.
-This occurred three times in about one year, and to many units in the complex.
-Bedroom windows leaked during rainstorms.
Mismanagement of critical repairs.
-The second ceiling collapse event went un-repaired for six months and then took one month to complete, rendering the living room unusable for half of a year. The long wait was partially due to the long list of units that required similar repair.
-The first ceiling collapse went un-repaired for over a month.
-The third ceiling collapse went un-repaired for at least a month and was still un-repaired upon move-out.
Most notably, no form of compensation was provided for any of the water damage events.

In Summary:
This complex has potential with well styled kitchens and a heated pool, but the inability to maintain structural integrity during storms proved it to be an unsafe place to live. Additionally, the management (not the staff), offers poor customer service. Read More

The staff including the manager Kim (with the exception of Armando) need to be train/re-trained on customer service. They are rude and seems like I was bothering them when inquiring information.