I recently had an issue with my hot water heater and the staff was very quick to identify the problem and fix it. There has been staffing issues, and turnover but this didn't seem to affect my repair. Everyone was quick to respond and very nice to deal with. I've lived here for over 3 years and do not plan to move anytime soon. This was the first and only issue I have had in 3 years. Highly recommend for the location and price!

My experience at Shadow Ridge has been amazing. The staff is attentive with repairs and the overall proximity to old town is ideal. I especially like the adjacent dog park and overall lush landscaping of the property. It's pretty quiet here and neighbors are all very nice. I would recommend to anyone wanting a great location, a remodeled apartment with reasonable rents compared to other oldl town properties.

As a former resident, I would never advise anyone to rent an apartment from Shadow Ridge for two big reasons:

1. Mold problems: this alone should be reason enough not to move here. Their contract contains an entire page regarding mold and instructs you to ‘promptly’ inform management if you find a mold problem. Hilarious, since if you do this, they will just tell you to wash if off with a bleach/water mixture – or they’ll cover it up with paint. If you read enough reviews, you’ll see this... has been going on for years. I found mold on sandals (that I rarely used) about a week before I moved out – they were in a vertical hanging shoe bag IN MY WALK-IN CLOSET. Belts hanging freely in the same closet had mold on them. The (very old) tub had a moldy black line where the top and bottom fiberglass parts fit together that could not be cleaned even with a bleach solution and scrubbing brush. Disgusting. I really didn’t realize how much it was affecting me until I moved out and within a week, felt better.

2. Ridiculous rent increases: the corporate owners/management have raised the rent to ridiculous levels considering these apartments are old and rapidly falling apart. The first year, after moving to SR in 2017, my rent was raised by $50/mo (which at the time I thought was a lot), the next year by $45/mo, the year after by $35/mo and then, all of a sudden, it was raised by $300/mo. I finally moved after they decided to jack it up another $120/mo. I don’t care one whit about the ‘market rate’ - these apartments are not worth anything close to the rent they are demanding and this shows they could care less about long term tenants. Greed, not smarts.
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As other have stated, the apartments are full of mold and you are treated terribly by staff if you have any issues that you continue to complain about. They don’t fix any issues, they do the bare minimum so you will stop complaining and even after you continue to complain they get tired of you and always give you the runaround. The complex is full of bugs (house roaches, outdoor roaches, spiders and bedbugs) you will constantly see couches and mattresses outside for the same reason. Maintenance... covers any issues such as mold, rust etc with more paint just so it’ll “look pretty”. Definitely RUN far away from this place as possible. Read More

This apt is overpriced for the quality. The fixtures are poorly maintained. When you tell them there is mold in you apt they say it not mold and then paint over it no matter how many times you tell them it just equates to more paint.