The apartments themselves are nice, however the staff and the way the property is managed is by far the worst I've ever encountered. The office tells you to call them if you need anything but in the 9 months that I've lived here I've gotten someone to answer the phone maybe 4 times. They charge a rental insurance noncompliance fee every single month even though my renters insurance is active and I've submitted it to them multiple times & I'm not the only person this is happening to as they've... started handing out flyers telling everyone to make sure everyone's policy is up to date. It is. & you know this, but you tell us that the fee gets added automatically, but then you won't answer your phone to remove it, I have to call over and over and over and then go into the office to have the same conversation with you for the 10th time.
In order to remove it they said to call the office, but nobody ever answers the phone, it says to leave a message and they'll get back to you, nobody has ever called me back. Their resident portal will show one thing and then the office will tell you another, the most recent being the ability to change the auto payment date for rent, the portal showed when my next payment was due while the office was charging me late fees for rent. I explained the situation to them and offered to show them the conformation email I received stating the payment date had been updated and yet they still refused to remove the fees. I also had asked for my ledger of rent payments, Brook told me she would pull them for me and send them to me the following day. A few days later I spoke with Sharnice and she told me they aren't allowed to give me receipts until I move out. I asked to see them on the computer and conveniently there was an update happening so she said she wouldn't be able to show me any information. I talked with Brook 2 days ago and she again told me that she would send me copies of my rental history, but the likelihood of that happening seems to be slim.
Sharnice & Brook are both lovely people but at this point it seems like they pull stuff out of thin air to get people out of the office so we stop asking questions. If you're considering moving here, don't. Move across the street to the other apartments, their staff is lovely and the apartments are the cleanest I've ever moved into, & they're more affordable. You're welcome. Read More

They do not communicate. They keep your deposit and any overpaid rent. They promise to make things correct with a credit but never follow through. The building is cheap and everything but the kitchens are run down. The pools is closed typically by the County. And your paying a premium price for all of this. 909 West should be avoided

909 West is a great place to live! I would recommend it to anyone.

Do not move here. Worst experience ever and terrible management. Nothing ever got fixed. No damages were made and took our entire deposit and sent debt collector asking for more. Not maintained whatsoever and a year was far too long living in that establishment.

The property has roaches and bird poop every where, there’s a bee next outside my apartment, i submitted a work order and it was cancelled within 5 mins and never addressed. P