skywater is a beautiful property with amazing view of tempe lake maintenance team and office staff are great and friendly

Despite the influx of seemingly positive reviews recently, I suspect these may be influenced by the new management’s efforts to artificially boost their ratings. As a current resident, I can confidently say that significant problems persist, and any claims of improvement are greatly exaggerated.

**Property Conditions:**
The upkeep of the property is noticeably poor. Most amenities are either broken or in dismal condition. They eliminated our package concierge, so now you have to pay $22 a month... for Fetch. Not only is this inconvenient, but it also speaks volumes about the management's neglect.

**Resident Conduct:**
The behavior of many residents is concerning. There is a constant presence of noise from parties and the smell of marijuana and cigarette smoke permeates the building, even finding its way into apartments through connected vents. This has created an environment that feels neither clean nor safe. And calling to security and reporting these issues goes nowhere.

**Maintenance and Cleanliness:**
The common areas are especially neglected. Hallways frequently have pet waste, and the trash rooms are often so overflowing that they're inaccessible. Roaches have become a common sight as well, contributing to the unhygienic conditions of the building.

**Noise Issues:**
The apartments suffer from very thin walls, exacerbating the noise problem. Privacy is minimal, and the quality of life is significantly affected by the noise from neighboring apartments.

**Management Practices:**
It is apparent that the management is desperate to improve their image, they are now compensating residents to bring to convince prospective tenants to move in. This practice seems unethical and is a temporary solution to a deeper, systemic problem.

**Final Thought:**
If you are considering moving to this location, I strongly advise looking at other options in Tempe. There are far better living conditions available where the management genuinely cares about their residents and the quality of their properties. Read More

I highly recommend you look elsewhere for an apartment near Tempe Town Lake. This will be my first negative review of an apartment complex. First, be prepared to be pressured into signing paperwork the day you show up to walk the facility. On multiple occasions, while waiting to speak with office management, I observed the first-time walk-ins pressured into signing the paperwork in the guise of one-time offer deals as long as you signed same-day.
Second, the facility has a serious German Roach... infestation in their garbage refuse and living areas that they are simply incapable of handling. The previous ownership mishandled their pest control in the months leading up to the ownership change and current ownership has been unable to resolve the situation over a year and a half later.
Third, be prepared for noisy neighbors and smelly elevators and hallways. There seem to always be dogs barking, getting into the courtyard without a leash, getting into the pools, and pooping/peeing in the elevators and hallways. Take a short walk of the entire courtyard while on the premises and I am sure you will see what I (and other reviewers) mean.
Fourth, be prepared for inconsistent communication from the front office the moment you sign your lease. We had a difficult time handling our move-out process with constant miscommunication on move-out costs/cleaning fees. I know that someone from the front office WILL respond to this post stating something to the effect of it being in our lease agreement, but the problem is that regardless of how well you clean your apartment, you will be charged the full amount for the apartment cleaning fee ($190 plus tax) and the carpet cleaning fee ($85 plus tax) if you do not pay a professional to do it for you (with a receipt on hand). We spent the entire day before moving out wiping down and cleaning the apartment, only to still be charged the full amount. I implore you to read other reviews to get a full understanding of what you will be getting into before you schedule a walk-in tour. Read More

SkyWater at Town Lake Apartments is BUG INFESTED, BUILT POORLY, and the management team is HORRIBLE.

I made the unfortunate decision of signing a 13 month lease with this apartment complex from May 2022 to June 2023 and hated every day of it.

The halls and apartments are infested with bugs that their exterminating team was never able to get rid of.

The walls and ceilings are extremely thin. You will hear every person that walks by your apartment and every single foot step from the neighbor... above your apartment.

The management staff is extremely disinterested and very unwilling to assist you in any situation. The leasing office does not open until about 10 AM every morning. I say “about” because on many occasions myself or people I know would be waiting for the leasing office to open at their posted hours but would find ourselves waiting 30-45 minutes for a staff member to show up. So you if you have an issue or any questions for them, you will most likely have to take the morning off of work or school just to camp out in the lobby until someone from the management staff decides to show up. And IF they showed up, they wouldn’t be able to solve any issues you have.

The secure parking garage was left unlocked and wide open every day/night I lived here for 13 months. Cars were broken into very frequently.

If you are planning on touring this property, please do yourself the favor of exploring on your own. Go ride the elevators that smell like pee and vomit that the leasing agents won’t show you. Go walk the bug infested hall ways. Check out the dog poop covered stair wells. Read More

I am writing this review to express my extreme disappointment and frustration with the management of Skywater at Town Lake Apartments. After submitting a detailed application to move into their apartment complex, I have been subjected to a complete lack of communication and professionalism for 3 weeks.

Despite providing all the necessary information requested in a timely manner, I have not received any response or acknowledgment from the management team regarding my application status.... Multiple phone calls and emails have gone unanswered, leaving me in the dark and unsure about the next steps in the process. It is truly disheartening to experience such neglect and disregard for potential tenants.

In a desperate attempt to seek answers, I even went so far as to visit the leasing office in person. However, this personal visit proved to be as fruitless as my previous attempts at contact.

As a prospective tenant, I expected a basic level of professionalism and courtesy from a reputable apartment complex like Skywater at Town Lake Apartments. It is utterly unacceptable to treat potential residents with such blatant disregard and disregard for their time and efforts.

The complete absence of communication has left me in a state of limbo, unable to make informed decisions or plan my housing arrangements effectively. The management's incompetence and failure to follow up on basic inquiries have left me with no choice but to pursue other housing options, which is both inconvenient and time-consuming.

I strongly advise against considering Skywater at Town Lake Apartments as your future home. Their unresponsive management team has demonstrated a severe lack of commitment to customer service and a complete disregard for the well-being and concerns of potential tenants.

In conclusion, my experience with the management of Skywater at Town Lake Apartments has been nothing short of a nightmare. Their failure to communicate, provide move-in costs, or even acknowledge my application has left me feeling frustrated, disrespected, and entirely unimportant. I urge anyone considering renting at this complex to think twice and explore alternative options that prioritize tenant satisfaction and professionalism. Read More