First are the general complaints: the rooms look much nicer in the pictures than they do in reality. Living here is like living in a prison. The lighting is pretty bad and the walls and ceiling are basically just concrete. The garbage chute is clogged frequently and trash is just left on the floor of the garbage room. The elevators arent properly maintained. At any given time, at least one elevator is out of order. It is just not worth the price and I think the only reason they get away with it... is because students live here for a bit, realize it sucks, but graduate soon after.

Next, I had been trying to have some friends assigned to the same room as me for months. The communication has been bad and no one can give me a definite answer on it. I called over 10 times, emailed multiple people, and got told that I would get emails or calls back with information. I have received no information. When the roommate assignments came out, I had the wrong ones.

Last, the maintenance team was awful for months. I had a broken dishwasher for over two months. The maintenance people would repeatedly come to 'look' at it, do nothing, turn it on, and leave, saying they would come back later. They never did, unless I submitted a new maintenance request.

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I cannot tolerate that anymore. The cleaning people entered into our unit without any previous notification, and disturbed me terribly owing to the sounds of knocking the door. However, since I knew that there will be a new roommate moving into our unit, such situation is still acceptable to me. But!!! The cleaning people used my cleaning tools without my permission!!!!!!! That is totally offensive! Those are my personal prosperities!!! How can they use them without even asking me!!! After... opening the door for them, I went to my bedroom to continue sleeping. I asked them whether they will clean the public place of our unit and they said no. That’s why I decided to go to sleep again. But they cheated me!! And they used my cleaning tools, which is totally invading my rights!! They even put the towel which I used to clean the floor on the table of our kitchen! That is so gross!!! How could they do that!!! They have their own cleaning tools! Why they use mine!!! And when they left, they didn’t turn off the lights in the living room!! I will be charged for electricity fees owing to such behavior!!! Terrible apartment management!!!!!! Totally offensive!!!! Read More

Maintenance has still not finished the work order that i filed 3 weeks ago before school started, the elevator near me has been broken for 2 weeks, there are bugs everywhere, the locks/ window screens were not working and took 2 weeks to fix, tv does not work, not a good deal for how much i’m paying.

No hot water. No internet.
But there is always a screaming fire alarm at 3:00 am but nothing happened indeed.
There is also ultra-high rent rate.
If you have too much money don't know how to use and want to torment yourself, Gateway is the best choice for you.

Overpriced with extremely poor service... their management teams are too horrible. You won’t get anything fixed or your request fulfilled unless they are willing too. And you gonna “appreciate” when they do.