I live in one of the towers. The elevators break down about twice a month. One of the other towers had an explosion when a meth lab went bad. Your car will be broken into. The grounds are poorly kept and filthy. Maintenance is slow to respond. Asking for help at Resident Services will only get you a runaround with typical corporate stock responses, such as "I've sent a message about this and they will get back to you" and then they never do. Mention it, and the response is then "that... wasn't my fault, I sent the message" with zero follow-up. They will string you along until you give up.

Security is a joke. Call them, and they will just tell you to call the police. They are not there for your safety.

Eventually, you will find homeless people living in the storage locker areas, doing drugs. Park Merced has been notified repeatedly about this, and has done nothing about it. Your belongings are not safe in the basement storage areas.

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I moved in August (2022), and at the end of March (2023) there was a leak from raining that day that eventually broke into a hole in the ceiling of the bathroom. After putting in a maintenance request it took more than a week for someone to look at it, and they tried to tape it and said "there's nothing I can do right now, we’ll reach out." A week later someone else checked it and they gave me a dehumidifier for the bathroom, and now I have to pay a higher electric bill due to the dehumidifier... being on. I asked the worker how long it would take to get this fixed and I’m told to ask another day. Since then, I’ve been calling maintenance several times a week asking for an answer, but they won’t even call back even after they told me they would reach out the next day, all they say is “we don’t know right now”. The first several times I called they didn’t even know the maintenance request existed. It’s now May (2023) and there’s still a hole in the roof, in the ceiling of the bathroom, and it leaks whenever it rains. I would make a longer post about how inconsiderate the staff is but I’m just trying to get this ceiling fixed, it gets really cold in the morning and night inside my apartment since there’s a hole in the ceiling. Read More

Definitely a mold problem and bug problem here. There are many squatters here with many suspicious looking people going in and out. When reported, they just say there is not supposed to be people living in the unit, but does nothing about it. So people live here rent free, while actual renters have to pay for these squatters water bill too. Do not move here. Many car jacking around too. Just not a safe place.

I have to laugh at the Excellent blended rating on this site, something must be wrong with the algorithm.

Today's episode with the Maintenance Department. Last week I kept hearing noises either on the roof or in the attic (rats?!) so I submitted a request gave them permission to enter. One day I came back, I could tell someone was in my apartment because the workers lock the door with a special button in the door that residents don't usually use. (why do they keep using it, I don't know).... There was no prior notice, or any notes afterwards to let me know someone would be in my place. How hard would it be to leave a sticky note?

Same thing happened today, except for this time I had trouble opening the door. I call the maintenance number and wait on hold. I ended up walking to the office (about 10 minutes away), and when I arrived I was still on hold. The woman told me she just got off the phone and was going to answer me, in the meantime there was an entire office full of people behind their screens, guess no one was told to answer the phone. As I was talking to her the maintenance director came out of his office, and told me to go back to my place and someone would meet me there. I walked back, no one was waiting. I called again, was asked to wait another 10 minutes, and finally someone showed up to open the door.

A more serious case was about six months ago. On a Monday morning in March I turned on the gas oven which I rarely use. Couple minutes later I smelled gas, so I turned it off. I turned on the oven light, didn't see anything. I opened the door, a ball of flame jumped in my face. My hair, eyebrows, eyelashes, all singed. Days later there were still small pieces falling off. I called maintenance right away and they sent the Director of Maintenance. He tried to turn on the oven, smelled the gas and turned it off. He called one of his guys, and said on the phone "there is something going on with the ignitor, come check it out." An hour later the crew showed up and the first thing they said was "that's an original, that's old."

After all this Residence Services still insist that I should be grateful I got a new oven out of this. Why? It's not my house! Why was there an old oven in the apartment that would suddenly spew fire? I didn't ask for this, just like I didn't ask for smoky hair, burned hairline and missing eyebrows.

So far all the workers I met are nice and very competent at their jobs. Communication and organization is the problem. Read More

All around excellent experience! Andy was a great listener and worked with me to find my perfect home. Parkmerced has so much to offer as far as activities and events. I'm really looking forward to being a part of the community.