Here is a list of complaints

1: Heat in my unit has never operated. When I filed a service ticket maintenance team came out and said all the baseboards would need replaced. They then closed the ticket until parts were ordered...this happened in June, it is now December and I still don't have working heat.

2: Mail boxes in building 2 are broken and have been broken for some time. USPS is leaving mail with the leasing office who doesn't always sort same day. Recently leasing office sent mail to... the concierge building who lost several days' worth of mail including a new credit card and some other time sensitive documents. They say they are reviewing security footage but unless I go and ask in person, no communication or update has been proactively sent to myself.

3. Safety: There are ongoing break-ins within the complex, into individual people's homes and in the garage that is managed by a third party but is attached to the complex via elevator access. They say they have improved security, but the reality is all these third-party companies managing the property don't really have an accountability. Read More

I enjoyed living here for first few years. For the past year I’ve had constant problems with my toilet due to water pressure and the management lacks any motivation to fix the problem long term. I don’t recommend living here anymore due to maintenance headache.

I no longer can recommend living here. My wife and I have had our bikes confiscated by management, and stolen twice now from within the supposedly secure bike rooms in our building. We like the apartments, but the way these situations have been handled has left with no desire to stay.

The elevators from the parking garage break down frequently, and the elevators in the apartment buildings are out of service frequently as well.The windows are single-pane and you can hear all the traffic from the expressway a block away, or the fire engines from the station at 5th & Folsom.

To top it off, this week a used syringe was found on the bench in the dog park, which should be open to residents only, and people have seen individuals walking in the parking garage looking in cars with... flashlights. The garage is open to the public (which they don't tell you when you are signing up) to live there, so don't be surprised if your car gets another new dent or ding every month.

Some apartments have good views of the city, but with construction at Moscone center and upcoming construction at the corner of Folsom and Hawthorne, not sure how long those will be available. Read More

Environment is good but has a little noisy in evening. The toilet often blocked. Management is loose sometime. In general it is nice place to live. The traffic is convenient to everywhere, and it near by Target, cinema, bars and shopping malls. So there are a lot of entertainment around here.