This last year, the place became unlivable for us. We used to get service requests handled pretty quickly, but we noticed it took longer and longer for them to respond. It came to a point in July (!) when our AC broke down. It took them 3 weeks to fix it! Simultaneously, our washer was broken down for 3 weeks. They gave us 1 window unit for the whole apartment. Our rooms were like ovens, and the humidity rose in the apartment and ruined some wooden possessions, including a violin. When our water... pressure and dryer broke down I August, it was nearly 2 weeks to get those fixed. And you should know, there isn’t a nearby laundromat in Lakewood Ranch.

Roaches started showing up in August. We got someone to show up and tell us about how they’re in several apartments. Fine. Whatever. Still, since they’re contracted with Lost Creek, you don’t make appointments for the actually spraying. They show up when they can only on Wednesdays. It’s October now. No one has come to spray the place. When we called to ask about it, they said we already got sprayed. Then they realized we hadn’t. Doesn’t matter. Still hasn’t happened.

The maintenance people are nice, but they’re understaffed or something. We called a lot asking for updates, and even emergency requests took days to get someone to come by.

Location is pretty important for you? Get ready to experience living across the street from the high school. The traffic is bad in the morning (and when school lets out). The worst part, though, is that parents pull into the entrance to the apartments and flood the road, making it very difficult to even exit the apartments. The gates are a joke, with one often broken, and anyone can just tailgate into the doors, which are left open all day. The weight room constantly has broken cardio machines, the free weights are limited, the machines are mostly passable.

You’ll be wanting to pay for a delivery locker service, which you share with everyone who pays for this service, but the amount of times I’ve had my boxes delivered and just sitting around the computer room is unbelievably high, and it’s because the lockers were all taken. I personally have never had any packages stolen, though.
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The whole apartment is SO POORLY managed. The maintenance team is understaffed and the management does not care about the residents living here. They used to complete their work orders on time and now take FOREVER to get to you.

This is a poorly managed apartment complex. The amenities & location & maintenance staff are great, however, if you want a front office who only cares about your money and sees you as a dollar sign, this place is for you.

The walls are paper thin, too… so if you have a middle unit w/ upstairs neighbors, good luck finding any peace in your home.

We’ve been dealing with rudest, most inconsiderate upstairs neighbors since the moment they moved in. We’ve contacted the front office dozens of times... & there only advice “we’ll call and let them know they’re being loud… but just know this is an apartment complex.” We also contacted the property management company too who did absolutely nothing to help resolve the situation. I’ve seen other renters who have been dealing with the same issues too.

All I can say is DO NOT rent from here!! Stay far far away!! If you can find a nice home to rent or even another apartment complex who actually cares about their renters, go with them! Trust me!! Read More

I just want to let everyone that decides to rent from this place that you should take the time to really verify that the apartment has been cleaned before you move in and take photos after you clean and move out.

My apartment looked cleaned when we did the move in walkthrough until the first time I used the bathroom sink and went to wipe the drops of water and the paper came out black. Same happened when I checked the kitchen and other bathroom counters. I decided to mop the floors before... bringing furniture in because we were placing just the mattresses on the ground and it was also disgusting. I never complained just cleaned it.

At move out, we spent two days cleaning and leaving every surface cleaned. It was better than when we got it but guess what, they refused to return my deposit claiming they had to pay for cleaning and painting. We lived there for two months, did not put anything on the walls and had minimal furniture.

The photos submitted do not match the way I left the apartment. I might even go as far as saying they might not be from my apartment. Do not leave until you get an official final walk, take fotos of everything (close ups!). I took the fridge apart and cleaned every drawer but they still submitted a close up picture of a drawer, a closeup picture of a sink (with a nasty thing that looks like spit) not the sink I left. I am so upset and disappointed. They even charged me for damage in the wall(the pictures are unclear for that). We were there only two months, did not put any art on the walls and barely had any furniture.
Renters beware. Read More

Both the manager and the assistant manager are the rudest people I have ever met. They are both very inconsiderate, unprofessional and disrespectful. The surroundings of the apartments are always dirty as well as the amenities. I would NOT recommend living here. Please stay away.