Dear ZRS Management,

I am writing to express my profound disappointment regarding the unexplained and unauthorized charges levied against my account at Cirq5100, where my family and I have resided for almost two years. While our initial experience was positive, recent events have severely eroded our confidence in your company's billing practices and overall tenant relations.

For the past several months, my monthly statement has included arbitrary fees totaling $40, without any accompanying... explanation or justification. This is particularly troubling given my consistent and timely rent payments, a fact meticulously documented in my payment history. The attached email correspondence clearly demonstrates a miscommunication regarding my renter's insurance address, a discrepancy that appears to be the sole basis for these unwarranted charges. This is unacceptable and directly contradicts the strict payment enforcement policies your company implements. Past experiences have shown that even the slightest discrepancy in payment results in immediate rejection; the inconsistent application of these policies is concerning.

These unexplained fees not only represent a significant financial burden but also raise serious concerns about transparency and fair billing practices within your organization. I have diligently adhered to all terms of my lease agreement; there is no basis for these charges. I am aware that this issue is not isolated to my account and that other tenants are facing similar challenges.

I respectfully request a comprehensive and immediate investigation into these charges. I expect a detailed and itemized explanation justifying each fee, along with supporting documentation. Furthermore, I demand a full refund for all improperly applied charges. While I appreciate the professionalism and courtesy consistently extended by Property Manager Laura and the assistant property manager, the unresolved billing discrepancies necessitate a decisive response from your corporate office.

I trust that this matter will be resolved swiftly and fairly. Should this issue remain unaddressed, I will be forced to explore alternative avenues to protect my financial interests and ensure fair treatment.

Sincerely,
Unsatisfied Tenant Read More

The management is a disgrace and needs to reevaluate how they handle things. The manager had the audacity to ask me to remove my bad review and in return she’ll sign off the papers for my lease to end. Pathetic, poorly organized, heartless and rude office team. Look elsewhere for a home- this place will give you more anxiety than anything

Do not stay here!!!!!!!!! No work order every get resolved!!! They charge for everything a lot of hidden fees. I was unable to check my mail for weeks because the office lost the key. My first month here my roof leaked. All my mail got sent back to the sender because of this. I asked for the regional manager because the property manager was not helpful at all, never received .The overall grounds of the property is nice just the office needs some serious help!!!!! My roof was molded and they just... painted over it. My rental insurance adjuster asked for the work order the office will not closed it out and can not explain what they did to fix the problem. When the maintenance team arrived they just painted over it! Read More

I have been living in Blue Isles, now Cirq 5100 since 2016. I really enjoy this space. I love the fact that my service requests are met promptly and the maintenance team is very efficient and respectful.
The management team is amazing, they work hard in keeping our community beautiful and safe. The apartments are recently upgraded and they look and feel much more modern. I want to especially highlight our new property Manager, I have met with her on two different occasions and She went over and... above to ensure I was satisfied with my request. Her assistant is also very pleasant. I happy in my living space
Camile Read More

DO NOT MOVE HERE!! This place is a total rip off the force you into a valley trash, and then change the price on you without any notification at all when quite honestly, it doesn’t work anyway because there’s constantly garbage stockpiled by the compactor that causes all types of bugs and rats. Your neighbors are very inconsiderate. The apartments are old shoddy, full of outdated appliances people don’t take care of their pets properly. They leave them on the porch for them to bark for hours and... hours at a time, and they have the nerve to charge some unbelievably expensive rent. This is by far the worst place I’ve ever lived. Read More