If I could give zero stars, I would. My experience with The Metropolitan Apartments was appalling and blatantly discriminatory. I brought my elderly, disabled mother—who uses a walker and has dementia— last week to tour an apartment to assess its accessibility. Despite providing my driver’s license as her caregiver, the leasing agent demanded my mother’s ID. I explained she doesn’t have one due to her obvious disabilities, but the manager refused to let us view the property.

The manager... initially claimed it was a legal requirement. When I challenged this false statement and pointed out that it was discriminatory against disabled elderly persons, she abruptly changed her story and said it was now “company policy” not to allow anyone over 18 without an ID. I countered by explaining that I had toured at least 9 competing properties in the area, all of which accepted just my driver’s license without issue. None of them demanded an ID from my mother, given her very visible disability and the fact that she could barely stand, even with a walker. Yet The Metropolitan refused to make any accommodation.

This company’s behavior was uniquely cruel and highlights their blatant discrimination against disabled elderly persons. Their lack of compassion or willingness to accommodate someone with obvious physical limitations is disgraceful. If you or a loved one have special needs, avoid this place at all costs—they clearly have no interest in treating people with dignity or respect. Read More