Me and my roommate have lived here for 6 months and have had multiple problems with them taking the trash out which we pay EXTRA FOR and everyday it’s a new reason it’s our fault they can’t take it new reasons include it was put out after 7, which is a new rule the garbage men use to come after I got home @11!! Now it’s 5-7 and if u put it out too early they also won’t take it if you put the trash outside ur door and not in the can they won’t take it if the bag is BLACK apparently they don’t... take it if they don’t take it on Tuesday and it’s sitting out on Wednesday it’s your fault the raccoons tear it up and leave it all over your walk way and everytime we call admin they somehow blame it on us ?? like they’re doing everything but taking the trash out we’re not asking for much ?? trash isn’t the only problem including the amenities not working and them charging an outrageous amount for rent it’s not worth it Read More

Property Office Staff: The new staff are not personable or very friendly. The only time I have seen them smile is going into the management office, but that’s if anyone was even in there to help you. You can tell that they are or were all friends, they dress non-professionally, look like they hate their jobs when driving around golf carts, and just don’t have the warm and inviting features a property staff should have.
Personal Apartment: We absolutely love, love, loved our apartment. It was... the perfect size for two people and two cats. We loved the location, we loved that we could paint an accent wall, and just couldn’t be happier with it. We loved that the buildings are made of concrete because we couldn’t hear anyone upstairs at all walking around or dogs barking.
Amenities: Man, do they pull you in when you tour the complex, but it’s a rare occasion that they were ever working. When The Related Group had the complex and if anything broke they would get things fixed in a blink of an eye. Inland Residential Real Estate Services, even before the hurricane, they are the definition of cheap, cheap, cheap. Listen, I know that Hurricane Ian was absolutely devastating for so many people and their companies but almost 7 months later the tennis courts still look the same as the did the day after the hurricane, the waterfalls are broken, the pool heaters just got fixed two weeks ago, the grills break almost every other week and the fire put never works either. And we would get an email every week or so with constant excuses of “we are waiting on quotes” or “a team came to fix …. But they forgot materials” because it was easier to say….it’s too expensive.
Property Upkeep: The property use to be beautiful, and well taken care with The Related Group but ever since it sold there is no more color to the plants, we see cigarette buts all around, garage in the flower beds (seen employees walk pass garbage and not touch it). They decided to remove all of the umbrella’s around the pool and replace them with navy blue ones that look so tacky with the theme of the pool. They removed the pillows from the lounge chairs that use to be so comfortable. The bungalows have a heavy black gross mildew all around them.

Do you research, talk to people, and believe the reviews you read out there. Read More

They are doing there best to get things fixed we all have to remember everything takes time and I see things improving and from where I stayed in Cape Coral this is a 5 Thank You and I hope this year is great for the Lotus ??

When we first moved in here we loved it and the pool area is what sold us on this place, but now I can't wait to move out .

The valet trash service is inconsistent at best and when they don't show up on time or at all, then animals get into your garbage and you're stuck cleaning up a disgusting mess because their vendor can't be bothered to pick it up. In my opinion, if this is a "luxury" apartment complex I should not have to scrub the stair landing like I am Cinderella all the time because... there's garbage everywhere. I have complained multiple times and while the property manager is responsive, nothing changes.

Also, the gates are constantly broken so I do not see the point in even having them.

The Pool used to be so nice to hang out at, but now many times over the weekend the restrooms are not cleaned or kept up with and the grills are broken.

Many of the residents do not pick up after their dogs and then neither does the staff, so have fun dodging dog crap everywhere you walk.

The cops are always here for God only knows and when I have asked management if they get incident reports I was told unless someone complains about the noise, etc. there is nothing they can do.

The lockers in the mailroom also don't work, so boxes are literally thrown everywhere and are for the taking, as there is no security whatsoever.

It's insane to me what places are charging now and just because you put luxury in the name of your property does not make it so. I know that this review will not change anything, but maybe at some point people will stop moving in here, and then the property management will feel it in their pockets.

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The pictures look great, but the property is disgusting. When I first came in, I walked right into the pool are and I spoke with current residents, and they told me run don't lease here. The place is not like it used to be when they first moved in. The leasing agents are not knowledeable and do not show you the entire premises. What I could see was broken chairs, dirty cushions on all the seats, cheap furniture in the grilling area and only two burners working. This place gets trashed on... weekends with a free for all at the entrance to the pool - so many nonresidents using the pool area and other amenities in arouind the pool. Don't think I move here. Sorry folks.
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