Thank you so much for taking the time to share your feedback, Jacqueline. I’m so glad to hear that you love your apartment! However, I sincerely apologize for the inconvenience and frustration you experienced during the leasing process. It’s always... our goal to provide a seamless and positive experience, and I can completely understand how this situation may have caused unnecessary stress, especially with the short notice you were given.

I’m truly sorry that the communication regarding the electricity setup and payment options wasn’t more clear and timely. We appreciate you bringing this to our attention. Your feedback will help us improve our processes so future residents don’t experience the same frustration. We also recognize how important it is to ensure everyone has enough time to make arrangements, especially when juggling a full-time job, and we will work on making sure our communication is more proactive and detailed moving forward.

If there’s anything I can personally do to further assist you or make things right, please don’t hesitate to reach out. We value you as a resident and want to ensure that your experience here moving forward is nothing but positive.

Wishing you all the best as you settle in, and thank you again for your understanding. S. Jerkins, Assistant Community Manager Read More

Thank you so much for your kind words! We’re thrilled to hear that you love everything about Prospect Lake Wire, from how well-maintained it is to the respectful neighbors and our friendly, helpful staff. It’s always our goal to create a welcoming... and supportive environment, and it’s so wonderful to know that we’re meeting that for you. If there's anything you need or any suggestions you have, please don’t hesitate to reach out. We're so glad to have you as part of our community and look forward to continuing to support you! - S. Jerkins, Assistant Community Manager Read More

Thank you so much for your thoughtful review, Melanie! We’re delighted to hear that you’re enjoying your experience at our community and that the amenities, such as valet trash, have been a helpful addition. We appreciate your feedback regarding the... parking area and will certainly take it into consideration. If there’s anything we can assist with or if you have any other suggestions, please feel free to reach out to our office team. We’re thrilled to have you as part of our community and look forward to supporting you throughout your time here. S. Jerkins - Assistant Community Manager Read More

hank you so much for your wonderful review, Lizabeth! We’re absolutely thrilled to hear that you’re enjoying your new home at Prospect Lake Wire. It sounds like you’re already making the most of the beautiful surroundings, and how fun that you got to... enjoy some live music at Swan Brewery! We’re so glad to hear that everything has been calm, neat, and to your liking. Our office team is always here to make your experience even better, so don’t hesitate to reach out if you ever need anything. We’re so excited to have you as part of our community, and we can’t wait to see all the great memories you’ll create here! Sincerely, S. Jerkins Assistant Community Manage Read More

Thank you so much for the kind words! We're so glad to hear that your move-in experience went smoothly and that you’re enjoying the community at Prospect at Lake Wire. It’s wonderful to know that Ms. Pope kept you updated throughout the process and... that you found everyone here to be helpful and friendly. We’re excited to have you as part of our community. If you ever need anything or have any questions, feel free to reach out. We're always here to assist! Sincerely, S. Jerkins Assistant Community Manager Read More