Received my apt with soaked carpets, which weren't new as told. I could have applied for a unit without carpet as my daughter has resp issues and I had concerns regarding carpeting; toilet came with mold/grime (none in bathrooms were replaced), track lighting bulbs were out and the keys to my apt did not work in the door. They came to change it and only 1 key was working. Disappointed and not what I expected. Nothing like the display unit I was toured in. I could not move any furniture in the... rooms because the carpets are soaked!! I was told it was no need to make a big deal out of it. How should I receive this considering the cost of the move in and the cost of the apt itself? Obvious that no consideration given to my move in. I will update my review if there is no immediate remedy...
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They don’t care about you. You made a request and they never do it. I requested PEST CONTROL THREE TIME IN THE LAST 8 days and they say is completed. I still have the same mosquitoes in my apartment.

Neighbor making noise and you going to the management and they do NOTHING.
Neighbor with dogs peeing in your front yard and management doing NOthing

Trash in the mail trash and management doing NOTHING

Trash outside the trash room and management doing nothing.

People cannot leave with all... this trash all over the place and nobody doin nothing. Read More

everything was going great until new Management arrived, now NO ONE cares to answer emails or phone calls. they decided to do some upgrades to the units while tenants are still leaving there, this caused personal property damages, I am having an issue with one of the fans that were installed, do you think someone has bothered to reply to my emails or responded to any of my calls? completely in shock with this place. NEVER AGAIN.

I would have given this place a 4 star when first moving in. Eva was friendly and really made us excited about moving into our first "home". We didn't really have any issues during the time of our stay. There were things we didn't like but nothing major to advise of.

Fast forward to the end of our contract - After leaving, we were charged $220 for "damaging" the carpet in the bedroom. Mind you, we cleaned the carpet every single weekend as well as upon moving out... also note, we had a pet... who was never allowed in the bedroom.

When we called Eva to find out about the charge, she explained this was due to the pet being in the apartment. Pets have "fleas" and this would mean the carpet needs to be cleaned, deodorized and now needing replacement. I requested pictures of the damaged bedroom carpet that needed to be replaced. Our pet was not allowed in the bedroom so how would there be enough damage to need to replace a carpet completely?

Today I received the pictures of the "proof" that our carpet was damaged (attached) which instead shows trace marks of the vacuum wheels, apparent that it was cleaned extremely recent to when the picture was taken. Not only does it look recently cleaned in the picture, but also well maintained, with no signs/proof of damage to the carpet, therefore no evidence that it needed repair/replacement. There is nothing visible visible in the picture that demonstrates it was unsatisfactorily cleaned enough to need to replace the carpet - nothing justifies this "need to replace". Now Mosaic says we are responsible for the "life of the carpet" which was not stated in the contract. The pictures really just support the fact that the carpet was returned in the best condition possible compared to as originally received.

At this point, Mosaic and ZRS Management are really just taking advantage of their clients. I would highly suggest you find another place to call home. Mosaic and ZRS Management don't care about their clients AT ALL. They are unreasonable and cannot even justify their own charges.

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I have lived in these apartments for 3 years and this is by far the worst management they've had!! absolutely no sense of customer service!!! Do not be fooled by the nice reviews that are likely being written by management to lure people into signing a lease! my advice is: if you're looking to rent here, pass by one day and try to speak with someone who actually lives here and they'll likely attest to all the negative reviews you are reading. Garbage everywhere, dog poop by the entrance, filthy... carpets & stairs, and don't even get me started with the parking! I have seen dirty diapers, garbage bags, food, you name it, on the parking lot, and good luck with finding an available spot to park if you arrive after 7pm. At the rate they're going, management is going to need a lot of luck getting residents to renew the lease. Read More