I moved in June of 2024. I immediately made maintenance requests because there were problems with closets, windows and our fridge. They weren't addressed until I made multiple visits to the leasing office and gave the property manager a talking to. Finally got fixed in late August. They gave me all sort of excuses about not having staff but once I brought up that I am an attorney and that I will withhold rent, maintenance was in my apartment 10 minutes later.

Our AC stopped working and their... solution was to put a portable one in and let us deal with the extra power bill. They will do anything to transfer the cost on to the tenant and not lift a finger to help.

The apartments themselves are very old, the appliances are garbage. There is a massive pest problem and only in two months we must have killed a dozen roaches and other bugs, this is despite having pest control over multiple times.

Pensacola is a relatively affordable place to rent and we found tons of properties a lot better than Chapins for the same price range. Glad we only signed up for a short 8 month lease. Highly recommend you don't rent here.

We signed the lease without seeing the place because we moved from far away, would never have signed if we saw the place first. Read More

This complex has its ups and it's downs, and it's mainly just the fact that the people living gear don't bother to take care of the shared spaces.
There are bugs. Get your own stuff for it, i got mine cleared out in a week with combat gel.

I have lived in the property for almost 2 years and the experience has been excellent. The leasing office team is bilingual, always willing to clarify any doubts. The apartment is kept in optimal conditions; at most, we've had 3 maintenance requests, and all were solved in less than 24 hours. We love the pool (we use it on weekends) and the location of the condominium.

I have been a resident at Chapins Landing for the past 3 years. I love the area, and we are extremely close to everything (the mall, PSC, restaurants, hospitals, and the beaches). It is safe and the grounds are very well kept. The two pools are amazing. The staff is quick to respond to any maintenance requests, and they are always holding events for residents in the community. The gym has recently been redone, and has everything you need to get a good workout in. The grounds are very well lit up... . The dog park is great for your four legged children! There are grills located throughout the grounds. There is a basketball court, boat storage, and washer and dryers in most units. I think the only thing we are missing is a playground for our little kids. Read More

I chose to live here because it's quiet in the apartment complex itself, but it's close to the Mall, the airport, schools and restaurants.
Upon moving in, I discovered they renovated the apartment. It was clean with all new carpet and the best feature is it's one of the few, maybe the only apartment complex with a washer and dryer in every unit. There's also 2 pools and a fitness center.
The maintenance department and the office is very responsive, usually responding the same day.