I wanted to take a moment to express my sincere appreciation for the exceptional work being done by the new management team at Gateway on Fourth. Since their arrival, the positive changes have been evident, and I am truly impressed.

The staff members are not only friendly but also efficient in their work. I have found James, the new property manager, to be extremely helpful and approachable. It is evident that he genuinely cares about the residents and makes an effort to ensure everyone's... needs are met. Tony and Keryn have also been amazing, and their contributions have not gone unnoticed.

I particularly appreciate the regular updates and communication from James, keeping the community informed about any changes. It is reassuring to see the improvements in the grounds, which are now looking better than ever.

Due to the wonderful experience I have had so far, I am excited to share that I will be renewing my lease for the third year. Thank you to the entire management team for their hard work and dedication to making Gateway on Fourth a great place to call home. Read More

James, Tony and Keryn were amazing. Such a great move in experience. Very professional, kind and respond quickly. Maintenance is great also.

This has, without a challenge, been the utmost pleasurable experience I have ever had when dealing with any apartment move-in. Kenia had been nothing short of professional, considerate, helpful, kind, and communicative - all qualities that I have never been exposed to in this area. The complex itself is fantastic with tons of parking, numerous spots for relaxing whether by pool or fire, superb amenities, onsite laundry, tidiness, visual kindnesses, security, and so on. The only negative I have... to say is that I didn't know about this place sooner! Truly a much needed breath of fresh air. Read More

I’ve been renting for a decade and I’ve never considered breaking a lease until now.

1. I’m using triple the amount of energy for the smallest and hottest apartment I’ve EVER leased. Apparently there is nothing actually wrong with the AC.
2. I kill a cockroach nearly every week.
3. They literally painted the bath tub as part of the reno and it’s peeling.

I could go one but you get the point.
Just stay away!

While the new management has made some good improvements to the property, they haven't improved the practices of the office. I was on autopay when I lived here. I was overcharged by more than $500 for my last month's rent, which was taken from my account before I was notified as to the charge. Apparently, their computer system automatically sets the rent at the full month's rent, then reduces it back down to the actual amount. It apparently did not reduce it until after autopay withdrew the... money. Despite calls and emails, I got no response from Gateway until I went in and asked them in person during the COVID-19 pandemic. This is typical of many of my communications--they are poor at responding to emails and phone calls. While they did put a credit on my account, they still did not return the money at that time, but held on to it until after I moved out. At that time, they deducted money from my account for ordinary wear and tear to the apartment that should be the landlord's responsibility:

*$85 in unspecified cleaning fees. Whenever I asked what this fee was for, they just told me other things they "didn't charge me for," which included damage to the apartment caused by their own staff. They eventually told me they just charge the $85 fee because they can't determine if the tenant or the previous management team was at fault for the damage.
*$80 to replace blinds. These blinds had only ordinary wear and tear on them and we did nothing unusual to them. The first set of blinds just got stuck at the top when you pulled them up--which happens when blinds like that are old. The second set of blinds were just missing three slats. Again, these slats fall off easily in the ordinary course of operating them. But you can buy a set of replacement slats, with far more than three in the pack, for $20.

This is an unfair business practice. It basically makes the tenant involuntarily loan money to the landlord, and then lets the landlord have extra money on hand to deduct charges and fees from with no oversight. I would not trust Gateway with your money. Read More