I have never gone through such a horrible approval process for an application. If they offered me a free apartment, I wouldn't take it. They say things bounce even when I showed that it didn't. They harass you for all your assets. They make your child a co-applicant. Please say yourself the hassle and go somewhere else. They are not the only game in town.

Lived here for 2 years and just signed a renewal. Wasn't too happy about the increase. However, the interior renovations completed in my unit was well worth the price. Nice and quite, the office team is wonderful and the new renovations are done well!

If you're a professional looking to live in the Tampa area, there are countless places without such incompetent staff. I'll just mention a few things below.

(A) I never received my security deposit. After attempting to resolve this with the staff and getting the run around, for several months, I'm being forced to litigate. The usual response is "It'll be in the mail this week", and yet the check never comes.

I have documentation and contemporaneous evidence to support this, as well numerous... voicemails saved from them. Essentially, the things that were communicated to me directly contradict each other. (And its all documented.) If this happened to you as well, please know you're not the only one.

(B) Also, the maintenance staff comes in without giving the required notice. I have written documents to support this, showing that work was done while we weren't home, with advance notice requested, and none given. This can be an issue if you have valuables and sensitive documents in the apartment.

(C) One big complaint that other residents had when I live here, was that there was a lack on attention to the dog excrement problem. You'll encounter that stuff anytime you go for a walk. This has been a constant complaint from residents on the apartment portal, and was never resolved by management. (At least during my 12 month stay, as evidenced by the comments in the resident portal website.)

There were other incidents that I won't mention. My conclusion is, please consider looking elsewhere, there are countless better communities nearby. Of the places I've lived in Tampa, this was hands-down the worst. Read More

TERRIBLE.
1) Management is incompetent, unhelpful, lacking empathy or the ability to care or do their job, and confrontational.
-One of their property managers, Megan, was rude and confrontational. She continued to try and bait me & argue w/ me when I came in to discuss ongoing concerns. She is completely unprofessional & a liability to Gray Star/Infinity.
2) Constant Maintenance issues. We had more work orders in this apartment (we've lived here for 4 months), then we've EVER had in... any other apartment.
-Leaking Dishwasher, Sink that doesn't drain, Dryer not drying, Pantry doors falling off hinges, AC unit that doesn't cool.
3) Construction ALWAYS. Monday-Saturday beginning at 8 a.m. Don't try and work from home.
-Management doesn't tell you what they are working on or who they are with. They don't wear uniforms or identification. I opened my vertical blinds to 6 men standing right outside my screen room door while I was home alone.
-Workers will enter your apartment with little to no notice.
4) Trash Valet is inconsistent on a good day. Infinity forces you to participate & pay monthly but if you have a problem with the service, Infinity wants you to call them directly & not Infinity.
Just Terrible. Read More

This place use to be great but it's just getting worst by the day which is why so many people have moved out. Here's some advice, if you do move here, do NOT get a bottom floor unit with someone living above you or you will be living the nightmare that I'am living, my upstairs neighbor is extremely loud especially during the late hours, slamming things and stumping hard on the floors, I have reported this several times to the leasing office and was told that there is nothing they can do, that... this is just his daily living activities and the only thing I can do to fix the problem was transferred to another unit which I would have to pay for not only the movers but also pay higher rent. This is truly no way for someone to live in their own home, this is a nightmare!!! Read More