Upon move in:
Doors hung incorrectly so multiple doors would not shut
Black mold in shower and HVAC closet, so much that it smelled
Broken light fixture
During tenancy:
Fridge broke and needed repair 4x causing food to go bad
Washer kept floodeding bathroom
AC broke
Complex tented for termites and had to leave for 3 days (we were not given any sort of meal/accommodation stipend, only what is required by law which is the rent abatement of the 3 days)
Locks changed and no spare keys... allowed
Leasing staff moved offsite
Water/electric randomly turned off for maintenance with less than a single days notice multiple times
Constant construction including to my door/door frame/windows with no notice
“luxury apartment” yet many units (including mine) have not been upgraded
Upon move out:
I had signed a month to month agreement after my lease ended, AFTER double checking with staff (Ebelyn and another staff member who’s name I cannot remember) that I could in fact pay a prorated rent amount as I knew I’d be moving out halfway through February. Essentially I needed a couple additional weeks before moving to my new place abroad (which the office knew… do with this information what you will). I gave my 30 day written notice which was approved by the office and signed all termination paperwork. On my move out date I turned in my keys and was told I was all set and would receive my refund in about a week. I asked Angel if there was any way I could receive it faster as I’d be leaving the country and he assured me he could send it priority. 2 weeks after moving out I was hit with a bill for the entire months rent even though I moved out on the 16th of the month. I sent a certified letter to object this charge and received a signature receipt. I then did not hear anything for 2 weeks. I emailed asking the status of my objection (through email because no one would return my calls) and was told I’d be getting a refund in a week. 3 more weeks went by and I emailed again and Sarah who responded to me told me the person who stated I’d be getting a refund “didn’t check your account to see that you wouldn’t be getting a refund.”... I ended up paying it in the end because no one would speak to me after I sent my certified objection letter and I wanted the whole thing to be over.
A tip to anyone living here based on my experience: get all answers to your questions about your lease in writing so you aren’t lied to like I was. Read More

Ever since I have moved in, I have had issues. I have had multiple ac leaks, roaches, appliances breaking, entire property under renovation for months, pool closed for weeks, gym with no power for a week and a half and honestly will probably not get fixed until I move out. The list goes on. Trust me it is not worth living here!