8/27/24
SORELLE IS HELL
If I could leave less than one star I would. I cannot count the ways that this property has come up short. Let's start with my first year living here when the pipes froze and burst in the winter, which of course was beyond their control. However, what was in their control was dealing with the damage in a timely manor. There was water left in the hallway for days that just kept seeping into the carpet and through the walls and floor. It was left wet and molding for multiple days so by the time... someone finally got around to it the damage was done and the mold had set in (see photos of when they ripped up the carpet and all the mold was left underneath). I had to call continuously to have someone come deal with the issue and the mold as I was feeling sick (I'm highly allergic) until I threatened to bring someone in to come assess the mold damage. The moisture from the flooding caused my door to not be able to lock, which no-one came to fix for weeks despite me reporting the issue (I am a female living alone in Atlanta which made it scary to not have a door that locked, especially at night). My second year living here, the pool was 'out of order' for the entire summer even though that was still included in our 'amenity fees' that we paid for. The latest idiotic blunder from this place was booting my car in the parking deck even though I live here and there were zero cars parked near my car on the top floor of the parking lot. I have been out of town for the past month tending to my sick father in the hospital and come home to be greeted with a boot on my car and a $75 fee and had to pay for an Uber on top of that to get where I needed to go. The entire place is dirty - trash everywhere, animal poop, bugs, constantly smells like weed, unsafe (cars constantly broken into, fire alarms constantly going off in the middle of the night for hours - and no way to know if it is an actual fire or not) and ultimately not an ideal place to live. I will absolutely be moving once my lease is up. Be warned that it is cheap for a reason. This place is TRASH - move anywhere else!
Review from Apartments.com
Property Manager at Sorelle responded to this review
As a team, we are committed to ensuring that all our residents have a comfortable living experience. We're sorry to hear that we may not have met your expectations. We would appreciate the opportunity to discuss your experiences in more detail.... Please feel free to email us at sorelle@berkshireresi.com when you're ready.