I have been here for about a year now, so I figured I could give good insight on this place. The townhome styled apartments seemed like a good deal at first but we have had several problems since we moved in. There are lots of issues with the leasing office staff as well as the on site maintenance crew. We did not receive our lease renewal till about 20 days from when our lease was up. And they acted like they were doing us a favor by not raising the rent. After we contacted them over 5 times... about getting the new lease, both through emails and phone calls. The onsite Maintenence team is basically like a lousy handyman. We have waited over two weeks to get things looked at and fixed. And they have shrugged off the things I’d tell them about where the problem is coming from/what it is (seems like they do that because I’m a women honestly). We’ve had several issues with leaks, plumbing, and mold. And their best solution for the mold was for US to clean it.

Like any apartment, every light switch and air vent is painted onto the wall. They don’t clean the walls, tub, or fireplaces before painted over them. I found a screw painted onto the fireplace I had to remove myself. Tub are also not properly refinished so the paint will start to peel after its first use.

Leasing office would not let us look at the apartment we applied for, after I told them about my concerns in the past and me pushing to see it. Their excuse was they were still cleaning and fixing it up for us to move it. (It was about a month long process since we applied, got accepted, and moved in). The ‘walk through’ I did at move in was just the lady unlocking the door and us standing in the doorway. No actual walkthrough where I could point things out that should be noted so we don’t get charged for. She also left the heat running constantly, not set to auto, which cost me and extra 100$ on our first power bill since we didn’t do and walk through and it took me a day to notice.

In conclusion, the decent price might look charming for the space you get, but I don’t personally think it’s worth it. Not when the staff seems in over their heads with the huge number of residents here. Read More

I wouldn't wish this apartment on my worst enemy. the maintenance is insanely bad. The bathroom/water heater closet has flooded at least 5 times and there's mold all in the floor of the bathroom. I've asked them to look into the walls but they say there is just surface level mold so they won't look. Constant leaks, the AC barely works, the trash service (that we pay extra for) is hit or miss, you can call the leasing office about issues or concerns constantly and they won't answer. I asked once... why no one ever returns voicemails and they said they don't have the voicemail set up so they can get the messages. Last year, they gave me my rent increase less than 2 months before I had to move out (completely ignoring that the lease says they have to give me a 90 day notice) and tried to raise it almost $300. I had my power cut off because our meters are connected to the wrong apartment and my neighbor didn't pay their power bill. It took a full day to get it back on. They shut the water off for about a week after the freeze around the holidays and offered no assistance to residents without water. They put a piece of paper on the leasing office door that said there was nothing they could do and locked the doors and wouldn't talk to anyone during business hours while the water was shut off. They also shut the water off randomly with no notice all the time. The managers/leasing consultants have changed so many times in the past year so if you have ongoing issues, you will likely have to start over with a new manager. I have had a broken bathroom fan since I moved in multiple years ago and it has never been fixed. Finally, I used to live in a different unit in this complex but had to move to a different unit because the foundation was so tilted that cabinets wouldn't close, there was a major bug problem, neighbors would smoke in the apartment and it got in my unit, etc. they said they would have to do major rework to the subfloor to fix it so I should move to another unit. Turns out they rented it as soon as I got out and did nothing to fix it. DO NOT LIVE HERE there are so many other options in the area with a more responsive leasing office/maintenance services/better apartments. I truly could go on and on about how horrible this apartment is. Avoid at all costs. Read More

I scheduled an appointment to view one of their apartments. I show up to the doors locked and them telling me they’re closed for this weekend. I flew in from out of state to attend these important appointments to find a place of living. The least they could’ve done is called or emailed me the situation instead of finding out when arriving physically.

Constant issues, painted over appliances that are called “refurbishments”, random sub contractor maintenance staff that will steal your belongings, incompetent and shady office staff. The list goes on. Do yourself a favor and DO NOT spend your money here.

I relocated from another State. I lived there for a year, 10/2021-10/22. I adored the quietness and the cleanliness of the property, also the safety. Additionally, being close to Cumberland mall, walking distance to the Brave stadium was terrific, and the Vining area is beautiful. I had a two-bedroom and Two—Bath Premium apartment. The cons had been the walls were thin. I had no storage space. Both the bathrooms and Kitchen need remodeling. My laundry room was out in the walkway. But, when the... complex went under new staffing, I was pleased—with the Maintenance team's timeframe for getting things done. When I first moved in, I had a split ceiling, and the dining room walls were cracked. The new management team fixed those issues. Honestly, I would've stayed if The Townhomes were available. I would recommend living here. My only advice would be to inquire to see the exact apartment that you're getting if you can because the model is only for those who want a townhouse and not a flat with Two or Three Bedrooms. Read More