The maintenance team has been understaffed since February. I actually can’t recall a time since I’ve lived here in the past 9 months where you could file a maintenance request and them close it out within a week. And my requests have involved my AC not working, ceiling leaks, mildew in the air, flooding in apartment when it rains, and now mold in my dishwasher because it won’t drain. Don’t even waste your time calling the leasing office or emailing the property manager. They don’t care. They... spend more time giving tours and trying to wow new tenants than they care about keeping current tenants happy. My poor neighbor across the hall just moved out after her apartment flooded for the 3rd time this year. Read More

Putting aside the roaches, my main reason in writing this is to voice my strong frustrations around the maintenance crew here at WestHaven. I have had two outstanding maintenance requests open for over a month now, one of which is a lack of hot water. To make matters worse, they closed out the requests without actually resolving the issues. I have had to put in THREE separate requests because they continue to close out maintenance requests without actually doing anything! After this happened the... second time, I approached the front desk staff about this who told me that it would be handled that day. Yet here we are two weeks later and STILL no hot water. This is not a cheap apartment complex to live in and I am truly appalled and frustrated with the apathy in action and blatant dishonesty towards resolving this issue. I've only been here for three months now but will certainly not be considering renewing my lease. Read More

I went to view 2 units yesterday (5109-Danburry) and the other was Essex (cant remember the apt #) but both were flooded. The first unit was on the ground level and the water was by the boiler. It had just rained so I thought perhaps it was water coming through the vent. However, the second unit was on a top floor, and yet water was in the kitchen and bathroom walkway--I do not know the source of this one, but it strikes me that this may be a common problem. I hate leaving negative reviews,... nevertheless, I am compelled to write this because once you sign a lease it is hard to get out of it. So I am urging everyone to please make sure they thoroughly inspect the unit that they will be getting before signing, and also do your research regarding the maintenance issues/tenant complaints before proceeding. Read More

Old buildings, leakages, and appliances break all the time.

Please save yourself from renting here, this place is appalling. They should be sued for falsely advertising this place as “luxury apartments.” There is nothing luxurious about living here. When I initialing moved in, my unit was filthy. It took over a month for me to realize that my windows in a ground floor apartment were left unlocked when they did their final check. One window was even left open. Outlet covers were missing, a couple outlets in my bedroom didn’t have power. Don’t get me... started on the roaches.. The property itself often has trash all over. When I toured the place I was told a new management company purchased the property and would be making renovations, cleaning up landscaping etc. and none of that happened.

Since then I have had multiple maintenance requests go unanswered. The latest is an issue with my heater, that I reported over a week ago. I’ve left voicemails on the maintenance line and with the office, the calls are never returned. In the rare event you can get ahold of someone in the office, they have no idea what’s going on with anything. They can’t answer your questions because management is incompetent.

Last Monday I called the corporate office in Philadelphia and was assured it would be handled that day. My maintenance request was then closed, even though no one from maintenance ever came. Incredibly unprofessional, especially considering it is a safety issue and a huge liability if something happens and I’ve been ignored all this time.

Lastly, we were notified that the complex is now allowing air bnb. This was never something up for discussion with the tenants, we were not included in this decision. No details have been shared on how this process will work and how it will affect the safety of the community, considering it is a gated community. Are these people getting temporary gate codes that expire after their stay? Are tenants sharing key cards with these people? We have a right to know. Read More