I hesitated to write a negative review, but management's lack of responsiveness has forced my hand. I’ve lived at Reserve Decatur for three years and renewed my lease primarily for its location. However, after initiating a transfer three months before my lease ended in August 2024, I faced constant issues with the leasing office.

Despite sending over 10 emails and visiting the office numerous times, I received no responses or follow-ups. The staff member handling my transfer was consistently... rude and dismissive. I paid the transfer fee and submitted all necessary documents early, only to discover a few days before my move that my application was missing entirely. Fortunately, my new apartment was still available, but the process wasted a lot of time.

Now, Reserve Decatur is asking me to pay my August rent twice. I paid on 7/31/2024 and have emailed proof multiple times, but they continue to ignore my requests and threaten eviction if I don’t pay the August rent twice. I regret extending my lease and wouldn’t recommend moving here unless management improves. They clearly do not respect their tenants.
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The community is not luxurious at all, there are roaches galore. trash in the mail rooms all the time, many car break-ins, so many that an unmanned police car has to be parked by the entrance. Extremely easy for transients to hop the gate to the dog park or surrounding areas and get onto the property. Overpriced for the danger and lack of cleanliness.

First impressions are everything and I had the best experience when I took a tour of the property and spoke with the property manager prior to closing on a lease. The move in process was smooth and easy. Everything we discussed was readily available for me and the apartment met all of my expectations on move in day. I’ve been here for 6 months now and I strongly believe that I will be renewing my lease when the time comes.

The location is perfect. The property has beautiful and the staff is accommodating. I had the chance to work with Jasmine G and she was a breath of fresh air. I thought I knew what would work best for me but she helped me see what I wanted and what I needed could work hand in hand.

There are molds on everywhere - door nobs, switches, closet, window blinds, and washing machine. And spiders and spider webs on all ceilings. Clearly, they didn’t do the cleaning or pest control.