The experience here has certainly been a rocky road. Although the management has improved the apartments themselves have not. These apartments were built in the 90s and still have problems from the 90s with the air being the main problem. Right now in my apartment the thermostat is reading 81 and feels like 81 even though I have it set to 65. Sleeping here has been unbearable. I’m not the only resident with this issue as I have talked to others. I have contacted maintenance several times and... they are unable to do anything. I see the property upgrading the amenities and that’s fine and all but I think we as a community would like it much better if they upgraded the apartments starting with the air units.
I DO NOT RECOMMEND THESE APARTMENTS TO ANYONE!!!! Read More

Southern Downs Apartments management provides excellent and exceptional services for those seeking a loving and caring community. I have been a resident in this great community for several years, which I am deeply grateful! The management and the maintenance teams have been doing a phenomenal work. The property management prioritizes the safety of its residents and promptly addresses issues that need consideration. I am glad to call this place a sweet home!!!!

As a new resident, the experience was the worst & horrified at how filthy the unit was. Was given a scheduled move in day/time but was unable to receive a key to private bed and bathroom. Shared space had not been cleaned in many years. Mold in the shared bathroom, water stains on the ceilings, stains on the floor, broken blinds and vent returns full of dust & dirt. Had to wait in a long line of other complaints to speak with a manager who is unable to make any decisions or resolve any issues.

- Don’t bother putting in maintenance requests, we never had an air filter changed while we lived there, we had a leak in the ceiling several times, which we told them about several times and they did nothing about it until our entire apartment flooded. We also had a broken dryer for approximately three weeks before anyone even came to our apartment.

- Don’t bother calling, they absolutely never answer. If you happen to catch them in the 30 minute time frame where they are receiving calls, you... will typically be greeted with a rude and dismissive answer. It seems like answering a phone call is below them and the general tone is “how dare you call me at my job when I’m supposed to be working.”

- Get ready to clean, a lot. When we moved in, it looked like our apartment hadn’t been touched in decades. There was a thick layer of dust over every single surface in the apartment, the carpets were stiff and stained, and were filled with dirt, hair, and tobacco. The whole place smelled terrible, I cleaned every week, but if we left for a weekend it would have the same stale musty scent when we came back.

- The appliances are old and gross. The stove sometimes worked properly, the fridge was covered in stains, and the handle for the refrigerator just snapped off a few weeks after move-in.

- Don’t order anything expensive online. We had several packages go missing, and when we would actually receive packages we would have to either stand outside or in the lobby while someone sifted through the mountain of packages that are just thrown haphazardly in a back room.

- Say goodbye to your deposit. We moved out in late July and were assured that we would receive our deposit back within a few weeks. At the time of writing this review, it has been over two months, people have already moved in to our old apartment and we haven’t heard a word from Southern Downs. Believe me, I’ve tried calling, but as mentioned before, no one ever answers. Just today I’ve called five times and every time, I get sent to a voicemail box (which is full anyways, so don’t try leaving one)

In summary, if you care about your personal safety, your money, your time, and you’d like to live somewhere where they even pretend to devote half a brain cell to caring about their residents, go anywhere but Southern Downs. I believe that living in a cardboard box on the side of Fair Road might be better than this absolute waste of space called Southern Downs.
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They refused to refund me for my 100 dollar deposit despite not having signed any lease with them. These people massively failed to provide us with a healthily maintained unit that would not be health hazard. Do NOT make the mistake of making any payments prior to receiving the unit that you have asked for. Very irresponsible and untrustworthy.