Ridiculous and people don't wanna answer phones complain they're under staff but don't hire more...

Disappointed that I need to pay a non-refundable fee of $750 if I want to add my wife to the lease agreement.

A little context - I was clear from the start that I'm moving alone but my wife and daughter will join me eventually next year. Since it was just me initially, I applied for just myself as a tenant and asked if my family can be added once they move with me. I was told we can do that and so I proceeded the lease agreement (for a 2 bedroom apt).

Now I asked them to add my family in the... leasing agreement. I was told that I need to pay $750 to update the lease agreement. Asked them why this vital information wasn't mentioned when we discussed about it. And I don't recall reading it in the lease agreement. I'm being referred now to a section in the lease agreement for "Replacements and Subletting" that mentions about that $750 fee. I don't think adding a spouse fall under replacement and subletting. My point is I should have been informed or it should have been clearly stated in the lease agreement. Then I could have added my family from the start. Read More

If what this company is doing isn't illegal, then it should be. You will not pay your utilities if you live here, you will pay for everyone in your building's utilities! This place takes utility bills for the entire building and splits it evenly between tenets. If you're trying to save money by bundling up and not using the heat, but your neighbor isn't, it won't matter. Not only will you still be broke, but you'll be freezing AND broke. If you leave your apartment completely empty for weeks on... end, you will STILL be given a $300 utility bill, even though you personally didn't use the utilities! It's like you're back in college splitting payments with your roommates, except your roommates are the other tenets in your building and this company will not tell you about this policy before you move in!

This company will also lie to get as much money as possible out of you. Before I moved in, they sent me pictures of my apartment, which was fine. The next day, they sent me an email saying that my apartment wouldn't be ready in time for me to move in, so they sent pictures of a second, different apartment. This second apartment looked different, so I asked if it was a different layout. They said it was, but not to worry because the rent price would be the exact same! Except this new layout was over 100 sq ft smaller (and listed at $200 cheaper online). When asked why this small apartment was the same price of the large apartment, I was told it was because it was 'updated', as in, the kitchen counters were installed this century. I said no, that if they were going to give me the small apartment, they were going to give it to me for the price they listed it on their website, not for the price of the larger apartment. Suddenly, like magic, the first apartment was going to be ready for me on my move in date! Funny how that works. That was 100% just a ploy to trick me into paying more. So yeah, this company will lie to your face, and also force you to pay for your neighbors electric AND water usage (because they pay nothing! This company does not cover trash, water, pest, ANYTHING. You will have to pay for EVERYTHING).

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Make sure to document and photograph EVERY LITTLE THING when you move in. The apartments are old and outdated and they will try and use your money to upkeep them. They charged me $100 for a few tiny scratches that are barely visible on the counter the previous owner left and claimed I “used it as a cutting board”. The counters have clearly not been replaced or reglazed for years. When I called them out the employee ranted about how great and thorough they were at their job, apparently not enough... to catch this after the last person moved out. I’ve had many other friends who’ve lived here say the same thing only they have been charged far more than I was. Avoid this place if you can. Read More

First off lets start with the maintenance... terrible service from them not telling you when there going to enter your apartment that YOU pay for and have the right to know when somebody is going to be in your apartment, they arrive randomly when they want, second when you need something repaired don't ever expect then to do it right, I've had multiple times where they will come in to fix things only to leave it worse and disrespect my personal items, like for example when cleaning out the dryer... vents they threw my clothes in the sink. or my tub that needed to be recaulked got into my tub with muddy shoes and left it all muddy, or when my cabinet door fell of the bathroom sink they screwed it 3 inches higher then all the other cabinets. also to mentioned my boyfriend and I put in a work order for our tub to get recaulked for the THIRD time and also to have then look at the tiles on the bath tub because they were falling off the wall and because water is flowing behind those tiles mold starts to build up, you'd think they take that serious since its a health concern... noooo they put caulk on the top of the tiles and some how got them to stick for a total of 3 days... absolutely crazy and degrading when you pay for a place to live your expected to be treated Fairley and as a paying customer, they call this apartment complex luxury and its everything but that, avoid at all cost go somewhere else if you have the chance Read More