I do not recommend these apartments to anyone!!! I use to rave about thesw apartments until I officially moved out. The leasing office and corporate is beyond rude. I received a last statement (bill) with the utility charges and miscellaneous charges. One of the charges on there was for the parking permit and key fob for the gym which I still have in my procession to this day. I called the leasing office to let her know I completely forgot to turn it in, but that I still had it and go drop it... off right now. The leasing office had reminded me constantly to turn in the key, but never mentioned anything else. She was very rude stating she had already closed it out and there was nothing I could do. I understand it was on the lease contract, but who remembers everything when you are in the process of moving. The least Auburn Hill apartments could have done was provided me a courtesy call before charging me over $300 for a parking permit & key fob.

I then proceeded to call corporate Urbahns Developement to express my frustrations and experience. I can’t believe how that lady handled my concerns!! I literally explained to her the situation with no attitude or rudeness what so ever and she literally interrupts me and says “she (leasing lady) didn’t have to, I’m not about to do this with you.” Then tried to gas light me into saying I said things that I did not say to her. Wow I’ve never had someone from upper management be so rude and careless about an issue. I will be contacting the BBB. I do not recommend these apartments any longer. They are money hungry. A 5 minute courtesy call to a loyal resident could have made all the difference. Read More

Captious leasing staff with pedantic communication. Save your money and go to another apartment complex. Limited parking space (all visitor spaces were taken when I drove by thrice). Once approved, we called the office to speak with someone about steps to add an additional occupant but to no avail. When we requested to schedule a call within their 24-hour deposit due date timeframe and to add an additional occupant, we were told to communicate via email. When we mentioned our concern about the... lack of staff availability via phone, we were told that we " need to leave a voicemail as our phones ring all day long especially during summer months." Overall, the combination of a 24-hour deposit submission two months prior to move-in and the lack of helpful customer service threw us off. It was as if trying to communicate to unprofessional, inexperienced leasing representatives with the knack for passive-aggressive email responses that go so far as to impressing their fellow colleagues and friends circle. It was pathetic and exhausting. Read More

This apartment was much better until the last management changes, post which it has become a nightmare to deal with them for anything be it any service or repair.

Property manager/folks have no experience in dealing with resident and looks very unprofessional. The feels as if they are here for enforcing policies but not to provide an experience to the residents. you would experience terrible service if you deal with apartment management for anything.

I hope you can find a better place than... this.............. this would probably my last choice. Read More

I just renewed here for a second year! I love the small private community and the amenities offered. The staff is always so friendly and I love that they seem to know all their residents by name!! Would definitely recommend living here!!!

I've lived at Auburn Hill for the past 4 years and my partner and I have always felt safe & happy here. Our dog loves walking the small neighborhood, the pool is great in summer, and the staff are friendly. Wish the public laundry & gym were a little bigger, but overall it's a great place to live.