I've lived here a few years and only stayed because I didn't want to move while I was a grad student. They have finally driven me out due to rent increases - rent increased for my apartment by almost $200 (aka about 25% of current rent cost). The problems with these apartments do not justify that cost - these were built in the freaking 50s and it shows. The wiring is atrocious, the baseboard heaters are expensive and constantly break, AC is wall unit only, washer/dryers are unreliable. The... package room is a total mess and they let anyone with the phone app enter I've had a few friends have packages stolen while living here. Due to their age, the apartments are constantly breaking down (I have a ceiling leak at least once a year and in the first couple of years I lived here it was several each year). Maintenance is overwhelmed by all the requests it is constantly getting.

The only redeeming feature of this apartment is its proximity to bus route 5 to Purdue and the campus generally. Read More

You should definitely never live here like all of the other reviews say. Most of the five star reviews are written by people who they give free stuff to. I lived here for 3 years because I had no other choices unfortunately. The washers and dryers almost always be broken. You had to put in money to see which ones were broken and each load was $1.75. The package room is a disaster where the package delivery people never put the package in the system so you don't know if your package came until... you check yourself on whatever place you bought it from. It also is always cluttered and packages are everywhere on the ground. The maintenance people are a joke where they come "fix" things only after 3 months or whenever they feel like it because I had multiple maintenance people say they'll be back tomorrow and never come back ever again. The front office people always promises the maintenance people will fix your office within 24 hours but that never happens even when you constantly call them to ask when they coming to fix something. I never had hot water more than 5 minutes since I moved to this unit. They charge you ridiculous fees for sewage or trash even if it's their problem where their company won't take out the trash. The units are super old and break down all the time. I had mold grow and they just painted over it. I wouldn't recommend anyone living here if you want livable conditions. Read More

I had an extremely disappointing experience with this housing company. Every time I requested a service, it felt like a never-ending wait, often spanning weeks, or requiring multiple requests before anything was resolved. The apartment itself was in terrible condition - an old and rundown unit plagued with issues like a clogged shower, stained carpet, and abysmally low water pressure. Adding to the frustration, a staggering 80% of the laundry machines were either out of order or performed so... poorly that they might as well have been.

What's even more infuriating is the behavior of the administration staff, specifically those who are supposed to be there to help. They displayed rudeness and dishonesty, practically acting like scammers. I had been promised a credit to my account since May, with my move-out date set for the end of July. I made countless trips to their office, consistently receiving the same promise: "We'll take care of it tomorrow." The cycle continued, and a few days before my move-out, I visited once again to ensure the credit was applied. The assurance was there - it would be processed by Monday the 31st. But alas, Monday came and went with no action. I made calls, they claimed they were addressing it urgently. Days rolled by, still no progress. And then, on Friday, when I inquired once more, I was met with rudeness and eventually hung up on.

Then, on Wednesday, the 10th of August, I received a message stating that the credit had been added to my account. However, this was followed by a shocking revelation - they couldn't put the credit in my account because I was no longer a tenant. What's astonishing is that I had informed them of my impending move from the very beginning. I had emails to prove it, and I had even spoken to a specific person in person, voicing my concerns about the credit not being processed due to my move. And yet, they shrugged off my attempts to communicate and simply hung up on me.

In conclusion, I advice you to steer clear of this place. The overall experience, from their sluggish service to the abysmal apartment conditions and the outright negligence of the administration staff, is beyond frustrating. This company's lack of professionalism and their disregard for tenant concerns is a clear sign that it's best to avoid this place altogether. Read More

The facilities are nice for the price - but the maintinance is disasterously bad. I had an issue with my shower that caused it to leak, the heating bill to be insanely high, and the water to be cold. It took six months for this issue to be resolved. They kept coming in and saying they fixed it but the issue was not fixed. I came in weekly to ask them to fix and it and they did not fix it. Finally it was finished but there have been many similar problems involving maintinance where it takes them... a very long time for them to fix things. I think they just need to hire more repair people or train them better. The hallway smelled bad (like rotting food) for several weeks, the carpet smelled bad until I bleached it myself, this property is just not taken care of well. Read More

Like most real reviews on here, I wish I could give zero stars. Avoid this place as any other apartment close to campus is much better. Apartments are old and corridors are stinking. Once you decide not to renew the lease, they will not take care of your service request also. Unprofessional behavior from the property managers. In my unit, they repaired the AC after 4 months. LAUNCH SOCIAL LIVING is a very horrible company and will try to get money out of you in any way possible!!! For cleaning,... they charged 230$ and also they charged me 300$ as I move out at 6 pm instead of 12 noon. They called it to trash out charges. I cleaned my unit completely but still, they charge 300$. When I send the email they send me the pictures of some other unit and telling this is the trash you have left out. Then I send them the video that I took while leaving my unit (just to show I clean the apartment properly and it is in good condition). But still, they have their reasons to take money from you. These are the ethics of them to take all the deposits from you. The real image will come out when you try to go out from launch. As friendly advice. DO NOT GO WITH LAUNCH SOCIAL LIVING if you are still deciding. Honestly...you will be happier in the long run. All of us who are coming from other countries don't have the idea about leasing companies like LAUNCH so, it is easy for them to fool you. Before you come to West Lafayette just search thoroughly and choose a better place. Read More