They don’t communicate good at all and they never answer the phone…

This apartment has definitely gotten better over the past 2 years since Melody became the manager. Great customer service and good rental rates on apartments. I see a lot of people complaining about parking but the average person only has one vehicle so I’m not sure why people are complaining they can’t get multiple parking permits.

I have nothing bad to say about these apartments!

Need new management and employees! Not helpful at all, so rude & wouldn’t give me any of corporates information extremely upset. Won’t be renewing my lease & telling people about these apts!

I agree!

I do not recommend this complex, and will not renew my lease. Save yourselves and go somewhere else.

EXTREMLEY disappointed with this apartment complex from day 1. When we moved in there were maggots in the fridge, bugs coming in the doors from the patio,stains all over the carpets, and our grill was stolen from the office staff to use as an ash tray. We did not get to look at the specific apartment that we rented until the day we moved in. We were only shown the "office" because their office was in the same floor plan we were renting. We decided to go with Live Oak because it was a decent... price and convenient location at the time. We could not move out so early because we just signed the contract. We lived there less than a year and moved on to a MUCH BETTER apartment in the area. Move forward 6 months later we were sent a FINAL NOTICE LETTER FROM COLLECTIONS FOR OVER 400$ AFTER MOVE OUT. For stains that were there before we moved in, things that happened OUTSIDE of the apartment that were out of our control that people messed up,for example the light, and a cleaning fee for an already nasty apartment. We are basically paying for the mess up from the people before us and a clean up for the people after us. WE NEVER GOT 1 BILL,1 PHONE CALL, OR ANY INFORMATION that we owed money or had the opportunity to pay any money before they sent it too collections. Now we have been threatened by the umbrella company IRT living to put the money owed on our credit report. Keep in mind we have never missed a bill and our credit score alone was good enough to buy our home without having to factor in our income. Once we got the letter from the company we emailed the email on the letter right away, no direct number was left to call to pay or get information. I called/left voicemails with the general number numerous times, no one ever answered the phone, emailed the general line and finally got a response when I quoted that I need someone to call me urgently. When I Finally got a response from the irt company,I was only given an apology for the problems I have had and offered me a discount on the money owed. I just paid the balance owed because we were less than a month out from closing and I could not let this effect me purchasing my home. The office staff is no help and will not look into even helping you, I have heard from numerous people that this is a terrible complex and the staff is very rude. I will never consider going back to this place and hope this review helps someone so this situation does not happen to them. Read More