On Oct 4, 2021, we submitted the following service request online: “Water is leaking through the ceiling onto the floor below in our bedroom”. We had to use a basin to catch the water. This problem has been ongoing since we moved in two and a half years ago. Shortly after moving in, we reported the same issue when it happened in the same bedroom, at almost at the same spot, only a couple feet away. In both cases, the maintenance guys were super nice and responded the next day.

This time, the... maintenance guy brought a powerful fan and a dehumidifier to the bedroom to dry up the ceiling. These two pieces of equipment which ran overnight until the next day generated lots of noise, and no one could sleep or stay in that room.

Also, we were told by the maintenance guy that they would arrange the roof repair before the next rain came and would let us know when the roof repair workers would be here. However, since then, we haven’t heard or received any communication from them.

So, on Saturday, Oct 23, 2021, we submitted another request online: “Concerned about heavy rains coming next week, since we have had lots of problems with our bedroom roof leaking and causing mold”. There was no response.

Then, later that day, we went to the office to tell the person at the front desk our concern in person. The lady was very nice, but she had no idea if our roof had been fixed. We were told that she could not request anything until Monday since the roof was not leaking at the time we spoke. The weather forecast for Monday, Oct 24, 2021, shows we will have rain tonight. Hopefully, we will not need to grab the basin or our umbrella to enter our bedroom.

PS: We also have had two incidents of the roof leaking into our utility room on the balcony, both times triggering an alarm in our apartment.
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