Office manager “showed” me an apartment that had already been rented without having any other apartments with the same features and was not forthcoming about income requirements and other details until after I had applied, and felt it was appropriate to scold me over the phone for not guessing at those details, which are written nowhere in their listings, on the website, or in the application.

Also, their maintenance was sloppy in the apartment I viewed; two lights not working, the closet door... was very sticky, and snack wrappers left in the cupboards. Read More

Tons of mice, roaches, busted appliances, useless maintenance workers, horrible office staff (especially the property manager), dangerous neighborhood (heard multiple shootings and had a stabbing right outside my front door), homeless people are always sleeping inside the buildings, the smell of cheap cigarettes and weed will seep in through the walls, not nearly enough parking spaces (good luck getting a visitor's spot)...overall an absolutely terrible apartment complex.

Nice Complex. Bad Neighborhood. They Parking Lot Is Dark And They Do Not Have An Authorized Towing Company. The Letters On The Ground For Visitors Parking Is Completely Worn Out So You Can Only Visit Or Park There At Your Own Expenses

When calling to ask questions about open availability, features of the apartments, and facilities the woman who answered the phone was extremely rude, she had absolutely no idea about anything that I had asked her pertaining to the features of the apartments or the facilities, she got smart everytime I asked her a question her name started with an "L" she sounded young and very unprofessional with poor coustomer service skills. I would not move into these apartments just based off the poor... coustomer service I received over the phone I know that it would be an issue calling about a maintenance issue. Read More

Portobello is much better than some other apts in the area but they also have major issues. The property as a whole has major plumbing issues. The sinks back up very often. My neighbors drains would back up in my kitchen sink and smells like sewage. The master bathroom plumbing was so bad it caused my ceiling in my dining room to cave in, and I had the luxury of having contractors in my bedroom for everyday for 6 weeks and the issue still isn't fixed. My hall bathroom leaks into my living room... and has turned the ceiling brown and with mildew. The leasing consultants are not that pleasant once you're an actual resident. Property Mgr will just listen to you complain but still nothing gets done. I will never reside in another community that's under this mgmt company. They are only worried about their bottom line and not the residents! Only a few more months and I'm out of here!!

*positive*
No bugs and mice Read More