(the overall score is not correct)

I recently had a very disappointing experience with this apartment. I want to share my experience to warn potential tenants about the issues I encountered.

Firstly, the management is extremely unresponsive and lacks proper communication. According to my lease agreement, they were supposed to notify me in writing at least 5 days before the advance notice deadline if there were any rent increases or lease changes. However, they failed to provide this crucial... notice. As a result, I missed the 60-day move-out notification deadline.

Due to this oversight, I was charged a hefty $1000 month-to-month fee on top of my regular rent for the following two months after the end of lease (totally over $5500). When I tried to explain the situation and requested a waiver or reduction of the charges, the management was uncooperative and showed no willingness to address their mistake.

Throughout my stay, I faced several other issues, including slow maintenance response times and poor upkeep of common areas. There are lots of big roaches inside and outside of the room and lots of big mouses in the parking garage. Despite being a responsible tenant who always paid rent on time and followed the lease terms, I felt completely disregarded and taken advantage of by the management.

I strongly advise anyone considering moving into this apartment to think twice. The lack of communication, hidden fees, and unresponsive management make it an extremely stressful and unpleasant place to live. There are plenty of other apartments in the area with better management and transparent policies. Save yourself the headache and look elsewhere. Read More

I have lived at 20 Lambourne for 3 months. It was a huge mistake. The fire alarms seem to be constantly going off; 5 times already with no known danger. My bikes were stolen by the folks who work here or by their subcontractors. I signed 18 documents to get in. Beware. Extending the lease to month to month requires a large increase in rent. Don’t be a penny short on your monthly rent or you will get a 5% penalty on the full monthly amount, not 5% of the $0.01 balance. If you work from home, you... better like pets as many dogs bark all day while their owners are at work. The building is not secure as the garage is nearly always open near the loading dock. Deferred maintenance everywhere from the lamp at the front entrance to the exit signs in the hallway. Run, don’t walk, as fast as can from 20 Lambourne. Read More

My review has more to do with the application process. We applied and paid a $300 holding deposit for an apartment. We decided less than 24 hrs after applying - did not sign a lease - that $200 per month for parking was ridiculous. Because our application was approved, we were informed our holding deposit was non-refundable. Future renters - be very aware of hidden fees.

I’ve tried three different times to tour this complex. Each time I schedule the tour over the phone with the leasing office, they confirm The tour. I drive out to the complex and have to street park each time because they only have two “future resident” spots that are always occupied. You can’t get into the building without calling the leasing office that won’t pick up. So I try texting the number I set up the tour with and they don’t respond for ten minutes. I finally get into the building and... I’m told there are no units to view. Even though I confirmed with someone there would be a unit to tour. And this is all somehow my fault because “you should have received an email and read it”

I’ve tried three times to tour and each time I’m told no units to view, but you can check out their fitness center, oh boy!

Are the rooms that bad you don’t want us to see it? On the website you barely get any photos of the room either and there are no virtual tours of the units either.

Poor management, and terrible customer service. Read More

Hated every second here. Constant problems. They lied to me on move in day saying "you can move in at 3"- couldn't work because my U-Haul was due at 3. Come to find out my apt didn't even have carpet installed. My car was towed because their spot numbers were so faded I couldn't tell what was what. I have lived in a studio apart for over a year now and I have a roach problem. I see one- if not 2- a day and most recently centipedes as well :) The starwells and trash chutes have mice and roaches.... They lost my move in papers for my original apt and tried deducting over $200 from my security deposit for damages that were noted. My roommate had to threaten attorney fees for them to get their story right. It is super convenient to uptown but not worth it at all whatsoever. Read More