Thank you for sharing your feedback with us. We recognize the significance of maintaining a clean and comfortable environment, and we sincerely apologize that your experience has not lived up to your expectations. Please rest assured that we take... pest control matters very seriously. After learning about the flea infestation on September 4th, we promptly reached out to Rottler, who inspected the area and found no evidence of fleas. Nonetheless, we initiated the first treatment as a precaution. When you informed us that the issue persisted, we swiftly organized a second treatment, which was carried out on September 11th.

We understand the frustration that comes with pest problems, and we acknowledge that sometimes multiple treatments are necessary for a complete resolution. We are dedicated to collaborating with you until this situation is entirely resolved. Should you have any further concerns or require additional assistance, please feel free to contact us directly. We are here to support you and ensure that your living conditions meet your expectations. Thank you for your patience and understanding as we work to resolve this issue. We value you as a resident and are committed to making your home a comfortable place to live. Read More

Hello, we appreciate your feedback. We are sorry to learn that your recent experience with our community did not meet your expectations. Ensuring top-notch service is our main goal, and we apologize for any inconvenience you may have encountered.... We’d be more than happy to speak with you privately, but unfortunately, we don’t know who you are. We invite you to reach out to us in more detail at ResidentServicesMO@MonarchInvestment.com, so we can make things right. Best regards. Read More

Thank you for taking the time to share your experience about living at Westchester Village. We are delighted to hear that you had an overall positive experience while staying with us. Our team works diligently to ensure that our residents are taken... care of promptly, and it's always great to hear that our efforts are appreciated. We are glad to know that you found our maintenance team responsive and helpful. Our team members are always ready to assist our residents with any concerns, and we're happy to hear that we met your expectations. We take pride in creating a sense of community at Westchester Village, and we're thrilled that you enjoyed our community events. We agree that these events bring our residents closer, and we're always open to suggestions for new events. We appreciate your support and hope to continue providing you with a great living experience. Read More

Hello. We are sorry that your experience in our community didn’t quite match your expectations. You may reach us anytime at residentservicesstl@monarchinvestment.com if you would like to further discuss. Thank you for your feedback.

Thanks for the great review. It made our day here at Westchester Village- it's great comments like yours that help set us apart from the rest. Don't hesitate to let us know if there's anything we can do for you! Happy living!