Since January, I've had at least 5 packages stolen from outside of my mailbox in the lobby or outside of my apartment door. That's not even counting the ones that seemingly never arrived; these are the 5 that I can prove were stolen. However, the leasing office at MAA Gateway never responds to my emails about this concern.

I first emailed them on 1/2 about the 1st stolen package, with a photo of the box addressed to me that had been opened and the contents of it taken out.

I emailed them... again on 3/14 about the 2nd stolen package, with a photo from FedEx that showed exactly where the package was left in the lobby. By the time I got home, it was gone.

I emailed them again on 3/21 about the 3rd stolen package, with a photo from Amazon that showed exactly where the package was left outside of my apartment door. By the time I got home, it was gone.

I emailed them again on 5/31 about the 4th and 5th stolen packages, with photos of 2 different packages from 2 different days (5/30 and 5/31) addressed to me that had been opened and the contents of them taken out. One of them was a prescription medication.

This is a safety and security issue. MAA Gateway bills itself as a “luxury” apartment complex, yet I can’t even get mail reliably delivered to my address. This issue is an established pattern of criminal activity occurring in the building, and I can’t even get them to respond to me about it.

Besides this problem, this complex is filthy. The parking garage is always littered with trash and residents’ discarded items, and on 2 separate occasions there has been a used condom in the stairwell that has been left there for weeks. Read More

Just a disgusting building. Mold, trash, dirt, pee, mud in the hallways. Something breaks every week. Cockroaches everywhere. Homeless people sleep in the hallway and the gym. Anytime there’s an issue, management says “sorry to hear”. Just a terribly run building that frankly needs to be shut down soon

I am currently living here and if I could get out of my lease I would! My apartment is a safety hazard! Not only am I paying wayyyy to much for my unit. They also lied to me about the square feet! It is 200 less than what I signed for! I have a ladybug infestation! My ac breaks everyday! My fire sprinkler is falling out of the ceiling, my window is off the tracks and my washer, dryer, dishwasher all don’t work. The washer and dishwasher don’t drain so I just have a bunch of water and the dryer (... according to maintenance I’m the first one using it) yeah no, it has glitter and pink thread stuck in it since before I even moved in! Hallways are dirty and filled bugs! Holes in the back of my cabinets, the water heater is in my closet and is about to fall out the ceiling! My shower doesn’t drain so I have to kick the water in the drain for about 5 mins after my shower! Floor is uneven, also two different tiles and they promised me a clean renovated unit yeah no, there was still stuff left from the previous tenant, stains on the floors and doors! I could go on! DO NOT MOVE HERE Read More

I cannot stress enough, simply don’t live here. Place is disgusting, trash and bugs everywhere. Hallways smell of animal (or human) urine, curry, mold.

Oh you think you should put in a maintenance request? Lol have fun with Carley in the office, she’ll ignore everything you say and do nothing but mark thingns completed .

Let’s talk about amenities…. Pool was closed for the last month of summer due to painting. There are two common areas, but they are restricted to being open during leasing... office hours which makes literally no sense.

You might save$20 a month by living here but you’ll hate your life. Simply don’t do it Read More

This was the first place I’ve ever lived all by myself. The leasing office was so helpful in me getting this apartment. There are bugs, but they keep the hallways very clean. The maintenance people are great at their job. I’m able to be close to my school, and experience living in uptown. I would say if your not from a city you might feel uncomfortable here. But I would say as someone who grew up in a big city this place feels so safe. And I’ve never had a package stolen. For my price point I... don’t think I would live anywhere else in Charlotte Read More