Have you ever been to a business where much of the staff seems to hate their jobs - and it shows? Even as a casual observer, I've witnessed infighting. Some staff put more energy into avoiding work when it would take less time to simply do it, exhibit anti-tenant attitudes with mostly unhelpful concierges (for some- others get great service) and smart-mouth answers. There are long emails from management that scolds tenants. The garage elevator stays in disrepair 95% of the time and for months... at a time. The 5% of the time it works, you will avoid it due to the strange, nauseating smell in it. I've seen bags of garbage sit in the garage - next to the garbage can - for a week at a time. You see the same pieces of trash in the garage in the same place weeks at a time. The pool was closed without notice. The building could be saved with an empowered, experienced, dedicated manager that actually likes tenants and has a customer service attitude, along with a few other staff changes, but it won't happen because there has been a lot of turnover with talented people going elsewhere. Save yourself the frustration and take your hard-earned dollars elsewhere. The same apartment is available in other buildings. Read More

I’m moving from a building that I very much enjoyed living at. The Excelsior 2 located at 170 Prospect Ave is a fabulous place to live. The management, the rental agent, the doormen, the porters & of course all the tenants are the best. I moved to the building In 2015. I then moved out in 2017. IN 2019, I moved back to building.

One out five since I’ve lived here for almost 6 years and witnessed the decline of the service and the attitude of management and work crew.

It was nice in the beginning even though things could’ve been improved here and there. Midnight parties, loud music, scattered trash, unworkable garage gates, and the hands off mentality were not as common or often pre COVID.

Now, the apartment building becomes a hub of weed smokers, loud parties and irresponsible tenants who liter everywhere.

A... growing number of tenants smoking weeds in the kitchen and keeping the exhaust fan on for hours is the biggest red flag now. We are the victims of the sickening smell and no one is here to help.

Just a reminder to the management of the building, when you raise our rent 10% year over year, please keep up with your service that will match the rent increase. We are tenants not your doormat. Please stop telling us there is nothing you can do. You should be able to Do Your Job! You are supposed to Do Your Job! Keeping tenants safe, secure, and comfortable living in the apartments they pay for is Your Job! Read More

The management tried to keep the building safe for all tenants. However, there are growing number of tenants breaking rules and making the place an unbearable place to live. Partying after midnight with loud music, trash scattered everywhere, smoking in the apartment.. you name it… Please be careful when you try to sign a lease. They raise your rent any amount they want since the property is not under any rule /rent control. 7% is the average! They also raised rent in the height of COVID-19! I’m... leaving when my lease is due. Read More

I have been living here for 9 months now and it has been a pleasure!

The management is always kind and caring, the concierge staff are consistently friendly and helpful, and the maintenance crew does an excellent job!

- Diane L