I recently had an unfortunate experience at Island Club apartments while house-sitting for my son, who had recently become a resident. Initially, I was impressed by the scenic views and the quality of his apartment. However, my positive impression was marred on Tuesday morning when my vehicle was unexpectedly towed from the property due to an expired tag. As I am currently in the process of relocating from North Carolina to Ohio and updating my vehicle registration, this oversight occurred... during my transitional period.

Upon visiting the office to inquire about my vehicle, which I learned had been impounded and was informed by the police about its status, I hoped for understanding given the circumstances. While I recognize the importance of adhering to rules and regulations, I believe a warning or notice placed on my vehicle would have been more appropriate, particularly since it was parked with its tag facing away from view against the sidewalk.

I am concerned that the decision to tow my vehicle may have been directed from the office, as it would have required a physical inspection to verify my tag status. Regrettably, my interaction with the office staff was disappointing. Despite explaining my situation, I felt disregarded and received no assistance in facilitating the release of my vehicle from impound, despite there being no cost to the community. This incident resulted in personal expenses totaling $175, in addition to travel fees incurred to retrieve my vehicle.

In conclusion, my experience with Island Club apartments was marked by a lack of empathy and proactive communication, which are essential in fostering a respectful and tenant-friendly living environment. I caution anyone considering relocation or anticipating changes in vehicle registration against choosing Island Club apartments. The management's handling of this situation reflects poorly on their professionalism and consideration for residents' circumstances.

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We were so pleased with the leasing office. They went out of their way to help us and found the best property for our friends. It's a very nice complex and we know our friends will be happy! Nesha is great to work with!

They failed us repeatedly in less than two months of living here. We were told we had one apartment then 3 weeks before move in, that unit was no longer available, but we could have a "unrenovated unit" the unit was not even ready when we moved in. When maintenance was going to happen to our apartment we received no notice. Under one instance we were told we needed to vacate the apartment for the day as they re-glazed the tub. We did not know this was going to happen until they contractor was... already at our door. Finally, we needed to break our lease early. We went in to talk to the management office about the process and the fees/penalties associated with it. Three weeks after this discussion they told us that it was actually going to cost us $1000 more than we were originally told because they informed us wrong initially... I would be very cautious working with this property management and always get things in writing. There should have been red flags for us when they wouldn't issue a lease to sign until 10days before your move in date and the lease was 50+ pages. Read More

We didn't have pet nor baby. They simply added all the mess in the final receipt and charged me so much. I took this apartments even after few acquaintances warned me. Do not go there.

The place is poorly maintained with cheap, quick fixes. Had a clogged sink the Tuesday before Thanksgiving and was told the issue couldn’t be fixed until Friday and there was nothing they could do even though the company they claim to use has a 24/7 guarantee.