My experience with the Drake so far has been disappointing. Customer service with office workers has been consistently unsatisfactory (don't respond to emails, try to avoid helping customer or push request onto someone else, says to contact them to resolve issues on days they are off/unavailable to take the call etc). Also, the door to the trash compactor is always locked, there's always litter outside the building (same trash will remain outside building for weeks), tenants leave their pets... stool by entrance, can tell the paint job was rushed to get apartment move in ready as soon as possible, lack of security cameras in side stairwells (where most of the trouble seems to happen), even though there are gates and a security booth, it is unmanned and anyone can come onto the premises anytime of day as they please, and the list goes on and on. Hopefully things will improve, but my suggestion is to stay elsewhere, and my family is going to seek to do the same. Read More

This place is full of awful management and awful Tennant's. Dirty apartments with trash all over the outside and balcony's. Can't get anything properly fixed if you need it. Dogs poop outside and no one picks it up, even the owners don't half the time. Trash piles up in the dumpster constantly resulting in it scattered around the buildings. Cockroaches have been living in the building for months now, in the hallways and even the apartments. I know mine has them because of the traps. Laundry room... floods and is full of mold. On top of that the washers don't even work half the time. They don't close the gates at night so it's a disaster trying to find a parking place on top of the people who make their own spots. Someone has been shot here and someone was apparently raped outside of the building a few months back. This place just drags in scum. Stay away!!!!! Read More

Worst place I've ever lived!!! Wish I could give it half a star! Doors are always wide open, drug dealers and creeps wandering and hanging out in hallways! I was almost raped and robbed at my apartment door at 1pm in the daylight due to the doors always being open and random people wandering in from off the street!! Due to the doors being wide open the same guy tried to also rape and rob another woman as well! Apartment management said too bad so sad and nothing has changed, doors still left... open day and night with no security presence at all (although they claim we have after hours security and it's 1 old man they have passing out notices and does nothing else). Thank god for Mayfield Police because they are always here day and night! Literally looking for and arresting people! Not sure who they allow to live here because it seems like just anyone. The maintenance staff is barely wears uniforms so you have no idea who's working and who's wandering. No improvements but a steady rental increase for poor service and no safety. Word from other tenants I've been warned that I'll pay severly to move out but it'll be worth it to feel safe in my own space.
From the start the leasing agent lied...my apartment was barely cleaned from prior move out, the carpet I was told would be replaced was not and the walls weren't even painted from the last tenant. Now when maintenance comes they fix what they want if they fix anything and leave. Bugs everywhere, filthy laundry room, the hallways stink so badly it makes my apartment smell, always broken elevators and I allegedly stay in the model building.
Do not move here, it is a waste of money and management could care less about the tenants or their safety!!! Read More

Horrible and rude staff. No real security and dog crap all around, including dogs left on balconies and they bark, every hour on the hour.. The was a Class B building, but Morgan Communities has turned it in to a Class C building, while milking their residents with less than services, hallways and lobbies rarely cleaned, water leaks atlot, leaving water marks all over the place and high risk of mold or lead exposure. The package room? That guy is rarely there.. Anyways, Do not move here and I... hope that atleast half of the residents move out.. Maybe, then they will get better management and staff and clean up this dump. Not worth the money they are asking.... Read More

Its like this place was very nice and I recommend Gates Mills because is owned by K & D. The Drake was owned by
K & D until it was sold and the new mangement is awful, and like the previous review stated that you will be
talked down like you or not a person but like a cat or dog. This is suppose to be luxury it is nothing like that at
all and people are moving out here like crazy because of they way they have been treated as residents.