worst experience we ever had!!! at first, during the first visit, the manager of the leasing office, when clarifying our wishes, treated us with contempt and recommended looking for cheaper apartments, then when we signed the lease and came to the apartment, we were a little shocked, because there was a smell from the previous owner (some essential oils or something like that) the bathroom was dirty and the cabinets in the kitchen had to be constantly repaired by yourself because the drawer... fell off and the door wouldn't close, the bathroom constantly had mold that we never got rid of, the neighbors smelled of food and sometimes marijuana, it was difficult to cook something in the apartment from the food, because the smoke detectors were constantly activated, there were wasps living on the balcony, and almost when we left, we heard the smell of gas, what did they think, we turned off the gas for the night, then turned it on and said that we should contact the gas service even though we had nothing to do with it. As a result, they charged us $1,026 for the partial replacement of the carpet and some other work, although we left the apartment in a better condition than when we moved in, by the way, our friends also lived there and they were also charged for the replacement of the carpet. have not seen this!!!!! Read More

Do not settle in these apartments, from the very beginning, when my husband and I came to the leasing office, the employees looked down on us and talked to us. The apartment constantly smelled of food from other apartments, and it was impossible to cook anything because the smoke detectors were constantly triggered, the drawers in the kitchen constantly broke and needed to be fixed, everything in the bathroom constantly needed to be cleaned of fungus and mold, no one ever cleans the area ,... everything is in the poop of geese and dogs, it is impossible to walk with a child. The entrance smelled of marijuana every day. The door to the entrance is constantly open, the key to the box did not work well, the carpet in the entrance is constantly dirty. And when we moved out, they didn't give us a cent of the deposit back, and they also wrote that we owe $43 for replacing the carpet, even though our carpet was clean, not torn, in the same condition it was in when we first moved in. Read More

I give this review one star ONLY because of its great location! Close to freeway which is nice for work and middleburg heights is a great neighborhood, and community. But those things alone have nothing to do with the islander itself. I have lived here for four and a half years and can’t wait to leave. In my time we have lost power at least 40 times and many times for a full day. They turn the water off without notice (even if your kids are in the shower) and say it was a emergency they had to... do it, it will be fixed as soon as they can. I’ve worked building maintenance for 11 years YOU ALWAYS INFORM THOSE YOU ARE INCONVENIENCING (even if it’s after you shut down the water for said emergency). I’ve had my tub back feeding someone’s toilet (I can hear the flushes from other apts) for two weeks before they even looked at it meanwhile they tell you to take your wife and small children to the community showers... it took them 6 months to replace a microwave, and I have lived my last two years looking at a dishwasher they doesn’t work.. they don’t care here, but will still charge you too dollar. I grew up in a much worse place so when I had kids we wanted a better environment for them, but on this aspect since we been here they have taken down two outdoor parks. We get letters EVERYTIME our kids want to ride there bikes about where they can and cannot ride, they refer you to the pond that has a hundred people walking around to have your kids ride a bike with training wheels.. this place is a joke I can go on and on, trash dumpster is a mile away, no parking, so on and so on not to mention out of all the on staff employees I’ve meet 90% of them are rude and stuck up. Read More

I have been living here for all of 2020. Since I moved in I have been paying for an outdoor swimming pool, an indoor swimming pool and spa, a full gum and a communal conference area. Although the whole year all of them have been closed and no rent discount has been offered. When something breaks, they take weeks to fix it. The only thing these people care about is having rent payed on time. I had a month off due to covid and could not afford to pay a month. I was willing to pay more every month... to catch up but they were having no part of it. They took me to court to try to evict me during a pandemic.
This place is run by terrible people who have no empathy, if you choose to live here you better be prepared to be ripped off. Read More

I’ve been living at the islander for a year now. It has been a nice little place and I’ve enjoyed staying here. The issue I have is in order for me to renew my lease they raised the rent almost a whole $150 a month more for the next year to renew. It’s almost like they’re forcing me out. I’ve always paid on time it’s ridiculous. I liked the place but I won’t be ripped off.