This is the first apartment I have ever been in that I have had a major problem with pests and roaches. The building was not built to keep out bugs. The weather stripping on the doors is terrible and I get all kinds of insects. I'm on the third floor and I've had multiple adult crickets in my apartment as well as a major problem with roaches. I've requested pest control yet nobody has ever come into the apartment even though the online system tells me it was completed. They are more concerned... about keeping the apartment complex looking nice than actually making it a livable place. At one point management sent out an email asking residents to stop requesting pest control because the exterminators weren't able to come for a few weeks. THIS IS NOT A LUXURY APARTMENT even though they market themselves as such. They started a new thing where they are asking dog owners to provide a dna sample so they can identify the poop in case you don't pick it up... Jessica, the woman who works the front desk has been so kind, but no amount of kindness can make up for roaches in my living space. Read More

Half the time the parking garage gates don't work. The Zen garden is used by residents as their own dog park, pet waste is everywhere. Although tenants are given trash cans many tenants simply put the trash bags in the hallways, they smell and leak, management doesn't care. The maintenance staff is the best and the office is very responsive to maintenance needs, just enforce the rules. It seems the company is more concerned with getting rents raised than a good tenant experience.