No safety
1000s of roaches n bugs
Water leak , AC Heater issues
Front office is unresponsive
No service
Lot of bills
Welcome to 9500

We recently moved into the apartment and all the issues were fixed within two days by leasing office.apartments are very spacious and the rent is best one can get in Austin.

If I could leave less than one star I would. I lived in this apartment complex for the duration of a little more than a year, from May 2020 to June 2021 and I have never been more appalled at the a property conducts business. They do not care about the tenants and they do not take care of maintenance issues despite numerous requests and outreach. In fact, upon arrival from an out of state trip, I discovered that not only did maintenance come to the apartment but they left the door open, removed... things from the storage on the patio and left everything out. Not only did this ruin everything I have in storage but also scarred the daylights out of me when I returned home to find my apartment in a disarray. I am a 50+ year old woman who lives by herself, so you can imagine my fear. After notifying The property manager she said she would get back to me. Two weeks went by and nothing. Maintenance never notified me via email text phone call or anything that they were going to be in the apartment. Extremely wrong of property management! I called every day since then to get clarification or resolve on this and nothing. Also, when I would visit the office to get an answer to a question or to get clarification on something that was going on no one was ever in the office. In fact upon move out, I was scheduled to go in and sign a release that I was leaving, giving them my 60 days, with a scheduled 9 AM appointment on Monday morning. I took off of work to be in the office and the property manager didn’t even bother to show up. I sat there for 45 minutes and was informed by the other woman in the office that she had “car trouble” and would call me when she got in the office. Staff did NOT call me to tell me that she had arrive later that day or to schedule a subsequent appointment. At 3 PM the following Wednesday I called up to the office again to ask why someone hadn’t reached out. Apparently the property manager just decided she wasn’t gonna show up for three days. So I was then left struggling trying to figure out how to give my notice because the notice was due on Wednesday. The other staff didn’t know how to except notice of leaving or how to get a hold of the property manager. These apartments are dated, old, and gross!I have never in my life been more upset with a business or a property management. This apartment complex is AWFUL to say the least! I highly suggest whoever is living there or who is looking to live there to think twice! Read More

Don’t rent here. The staff doesn’t respond to my emails so I have to pay $35 extra every month because they haven’t updated my renters insurance. They sent automated emails every couple of days to say they are “assisting” with people applying for renters assistance programs which nobody cares about we just care out repairs etc.. There too many roaches no matter how clean I keep it. I can see light and hear people on the other side of the wall from the GIANT holes in the kitchen ceiling that the... apartment people have neglect to repair for months. I have a 2 bath, 1 bathroom doesn’t have a working toilet, the other doesn’t have a working sink. Every week I see another person move out. Bottom line was with COVID and the Winter Storm they couldn’t adapt to meet business needs, which included taking care of its residents. Read More

My friend had lived here for a while now and I've visited it on multiple occasions. I was getting ready to call 9500 my new home but then something unpleasant happened. My car was towed from the lot. My friend said that it was fine to park anywhere as long as it was not in the reserved spaces. I have visited the complex many times and he had other visitors over his time there and had never had anyone's car towed. The lot is never even half full to say that visitor cars create an issue. He went... to the office to confirm that it was ok to park in any open space and they did say that same thing. The tow company refused to accept it as fact. I then called the office and spoke to an assistant manager and she once again confirmed that as long as my car is not in reserved or handicapped space it is not subject to towing. Regardless of all the reassuring from the leasing office, the tow company did not recognize it and did not release my car until I paid. I reached out to corporate and received no response even though they respond to all bad reviews urging everyone to reach out to them - silence in my case.
This situation left me financially strained and gave me a great deal of anxiety. If the leasing office personnel and an assistant manager are saying things that are not actually true how can I trust them enough to live there? Read More