Moving in was smooth. Tatiana was very helpful and made sure I was properly accommodated. Location is good and close to downtown

Here you will be charged $20 a month for Fetch. A services with notoriously terrible reviews and services. Seriously, google it. All there is is negative press with it. Your packages will be lost and delayed and you have no say if it appears in your monthly fees. If you try not to use it. Your packages will be either returned or stolen. I think this is a great example of how this apartment management does not actually care about you.

When I moved out, I was charged for damages that were there when I moved in. They lost my move-in-inventory sheet and claimed I never turned it in, so they charged me for most of the price of the repairs out of my security deposit.

Additionally, I had some irregularities with my water bill and the front office told me to pay the full bill anyway and that I would be reimbursed later when it was fixed. Unsurprisingly, they never fixed it and they say now that my water meter was fine the whole... time, even though the utility company says it was definitely broken and I was overpaying.

They also use a service called Fetch, where you ship all your packages to their warehouse and they deliver them to your door later. If you aren't home in the evenings, this means that you basically will never get your packages on the same day they arrive, because you can't have them brought to your door until way later than they actually arrive at the fetch warehouse. It's also a huge pain to manage what address to put where when you have one for general mail and one for packages.

Also I think they de-listed the building from google maps because they were getting so many bad reviews. Read More

Living at ESS has been great! The area is so nice and everything is super convenient. It's close enough to enjoy the east side but not sooo close that it's noisy.

The staff and maintenance staff are very attentive and nice. The property stays pretty clean for the most part and the facilities are super nice.

I used to love living here, but unfortunately Mill Creek bought this complex and the management is really bad now. Amenities are always broken, appliances are always broken with long repair wait times, and the office managers (specifically Tatiana) are always very rude and unhelpful. I would have renewed my lease, but I will look elsewhere now.