Maintenance cannot even repair a simple light fixture nor fix a leaky faucet - after over three attempts, they were still not able to repair basic things in the apartment and management refused to call in a third party vendor to fix basic maintenance issues.

Building is old and falling apart, yet they still want to charge a ridiculous amount of rent (probably the location) but trust me, it’s not worth it for the location.
They also don’t tell you that the studio apartments do not come with a... washer and dryer, you have to swipe your credit card downstairs to use machines that are frequently out of order and overcharge you for each load you put in.

The owner allows the parking garage to be used as a a public space (“pay to park”) yet is too cheap to pay for a third party vendor to fix basic maintenance issues in this decrepit building for a resident.

Don’t do it, it’s not worth the convenience of being closeby things downtown, the building is old, dirty, and they don’t even hire anyone who actually knows how to perform basic repairs for anything. Hallways are poorly lit and overall is a nightmare. Not worth it. Read More

Great location, good price to live downtown and is solid quality/ spacious. Amenities could be improved but I think the new managment is working on that

I have lived at this building for 3 years - it was previously called Gables West Ave and then became Elle West Ave. We had a change of management last year and had another one quite recently and the quality of the services at this building have rapidly deteriorated. When it was managed by Gables, I had no issues whatsoever and renewed my lease twice accordingly. Since then the following issues have occurred:
- Both elevators being out of service for 6 weeks continously (from ~ Jan 2 2024 through... mid february)
- Multiple external pedesterian gates being permanently broken, meaning that they open without a key/scanner (which poses a security threat to women)
- The garage door routinely breaking so much so that management regularly just leaves it open (again another security threat to get your belongings stolen from your car)
- Insects swarming the gym for more than a month continuously - i left three separate voicemails about this over 2 weeks and never received a call back.
- Ignored maintenance requests (for water leaks - so pretty important)

I could name several others.

Again I would like to reiterate that i had no issues the first two years living in this building under different management. In my opinion the new management is trying to cut costs and it's really sad to see how bad things have gotten. I will never live here again nor anywhere managed by this company. Read More

Have lived at this property for over 5 years. Ever since the new ZRS management has come in (and the name chanced to Elle) the experience has been like night and day. Horrible management who avoids tenants and gives them no help. Seriously, hard to imagine worse management. Nothing at the complex works correctly, everything is falling into disrepair. Elevators haven't worked for *WEEKS* at a time. Not ideal for those poor souls moving onto the 3rd or 4th floor I imagine. Gates are all... broken, anyone can get in. The place is a complete mess now and the management is entirely apathetic. 2 stars for location. But there are much better options in the area. Be smart and stay away as long as ZRS is in charge. Read More

This apartment used to well maintained under the previous management (used to be calledGables West Ave) but ever since ZRS management took over it has been horrible.
Half of the gates have been broken for 6 months and anyone can get in without a fob. Parking gate also breaks every other week and anyone can park because I hace not once seen a tow truck. The gym door is also broken and I’ve seen homeless people in the gym’s bathroom early in the morning. Maintenance takes forever. You have to wait... for at least a month to get any acknowledgment. Trash chute has been broke for over a month now. You can smell the trash on the first floor when you walk to the gym. The office doesn’t care and it clearly shows. Please consider other options and stay away from this shady apartment/management. Read More