The new management is fantastic. Great location great atmosphere. Im so happy i moved here

When I moved in, the lady who helped us failed to mention we didn’t have a working dish water, but one with rotten water sitting in it. It took over three weeks to get a working one, AND the woman at the front desk cursed me out and hung up on me. Baffled to say the least. The only reason we got a working one was because the maintenance man did us a favor, but he doesn’t work here anymore. We miss you Jose!

Fast forward to new management almost 3 months later and the communication is still... terrible. We’ve been without a washer and dryer for over a month. When I call they tell me the washer and dryer are on their way, just be patient. I have been so kind for over a month, but after getting the runaround for over a month, I’m writing a review as I can’t get in touch with anyone to help. I’ve talked to four separate employees and I’ve gotten four different answers as to where our appliances are. It’s a game of he said/she said/I don’t know. When you ask for a supervisor’s phone number, they tell you they don’t know and cannot give out personal information. HOW does a supervisor not have a business phone number?! The simple answer is they do, but the employees that work here are lazy and don’t follow up. We’ve only had a positive experience with one girl, and she’s brand new, Mariah. She has been very transparent and actually calls back to follow up. I cannot say the same about anyone else we’ve dealt with here. Do yourself a favor, and DONT sign a lease with them. They NEVER follow through, they don’t pick up your trash even though you pay for it, and they have hornets nests EVERYWHERE but won’t spray them. I could go on and on but you get the idea. Read More

This people knows nothing about customer service, they are rude and not willing to help you or assist you if you request for something, aboid this apartments.

Almost a year in my apartments I still don’t have dishwasher, i was waiting four month to get sinks fixed (it was emergency sinks were leaking ) I stoped counting how many times I submit repair request and went to the office to talk with manager about, nothing done!
I’m paying a lot of money for good quality service and apartments but I don’t have it!
Not good service, they don’t have even maintains guys at Estates at Bee cave !
Do I still have to pay full price for no service at all , or I can... cut it on half, my apartment bill ?
I have to move in different apartment unit and pay moving fees because my neighbors upstairs, they locked their huge dog on the balcony and dog was peeing there al day long, I had a waterfall of ...... on top of my stuff ????
And they were so loud till 2-3 am ... Read More

I paid $4,000 to legally break my lease and get out of this nightmare. The actual apartment layout is very nice and roomy. Looks great on the surface. Floors and ceilings are so thin it sounds like your neighbors are in your apartment. Repairs went untouched for 5 months. Other repairs were immediately marked "completed" when they were not addressed. Puke down the stairwells. Valet trash collected 4 evenings a week and placed at the entrance of each apartment building for hours until picked up.... Gates were broken 4 of the 5 months I lived here. Cars broken into in the parking lot. Found the purse/ID of a missing teen in the parking lot. Overflowing pet waste containers. Piles of trash and numerous trash cans at the entrance 7 days a week. Water bills are $100+/month for 2 people. Wood stickers peeling off the particle board cabinets. Pleasse do yourelf a favor and look elsewhere. Literally, anywhere else. Read More