Absolute hell on earth. Please read for your health and safety. The entire complex is riddled with a black mold infestation. Our original unit 2117 in building 2 had a bathroom ceiling covered in black mold. The complex refused to do more than Clorox the problem, and would not conduct an air test due to plans to “renovate” the unit and stated that “it's a liability for us to test and remediate.”

Despite our previous unit being inhospitable, there is currently a new resident living there and no... renovations are in progress. West Lake Vistas lied to us about renovation plans and leased a contaminated unit to an unwitting resident.

We ended up transferring to another unit here because we were in a pinch and had already moved our stuff onto the property. They up-charged us $350 more per month. Because management wasn't willing to fix the mold problem, we ended up paying more money per month? What a business model.

My partner had to go to the ER in the middle of the night for sudden severe trouble breathing (he’s a very healthy adult with no family history or personal history with pulmonary or cardiac issues). After a myriad of tests, the doctor came to the conclusion that "airborne particles including mold" are the strong cause. Additionally, we both had developed rampant itchiness/frequent hives. We then discovered our air vents are covered in black mold.

When we moved in, there was literally urine in our master bathroom toilet; used contact lenses stuck to the toilet seat; missing and gouged floor boards; grout missing in the shower and areas covered with mold; a leak coming from the secondary bathroom ceiling; a closet rack left broken and unusable for 3 months; a dishwasher that leaked a puddle every time we ran it; a severe cockroach infestation; and a general lack of cleanliness throughout. The air filters were completely black and encrusted with dust and the dryer line had never been emptied. We were forced to wait 2 weeks before moving into this unit (while our belongings were in the moldy unit) because it had to be “cleaned” before our arrival. Nothing was clean. To make matters worse, we now have a gaping hole in our bathroom that snows insulation every time we walk in since they haven’t bothered to patch where they fixed a majorly leaking fire sprinkle.

Don’t live here. Read More

Our apartment was turned over to us 1 day late in poor condition. In general, the property is dirty and poorly maintained. Office staff is unable or unwilling to give status updates on maintenance requests. In unit repairs are not made in a timely manner. We have had outstanding service requests since our move in 48 days ago. Pet stations are not maintained. Waste bags are often missing and receptacles are overflowing.

Do not rent here. The complex is severely neglected from a maintenance perspective—- pools always broken and full of algae and debris. The gym looks as though it has never been cleaned, with half of the equipment broken, and no cleaning supplies available most of the time. Trash everywhere. Lots of vandalism and theft in garages that are kept open and unmonitored. Insufficient parking due to a plethora of abandoned vehicles that do not belong to residents.

Except for the views this is a horrible property. Maintenance never comes to fix problems. The amenities are never working either. Be warned there is no lease break clause in their lease so once you sign you are stuck. Do not rent here.

So far I LOVE it!! I had a crazy move in due to personal/family things and they were SO HELPFUL and accommodating. A few things weren't perfect when I moved in and they made sure to fix it and prorated the rent (without me asking) due to it not being as the lease said it would.
I've only been there a few days but the area is great and the front office is very accommodating. I've seen other reviews and have no idea who they dealt with but Giuliano was AMAZING and so was the property manager I... can't remember her name :( .
In response to other reviews...yes, there is trash in the trees/near the pool/dumpsters and some areas with lots of dog poop but that's a matter of lazy/disrespectful residents not doing what they're supposed to and it is not management's fault ppl are assholes. I haven't been here long enough to know much else.
The apartments and surrounding areas are as beautiful as the pictures on the website! The wood floors, high ceilings and HUGE closets with great storage are a big bonus. The sky lounge is THE BEST, they LOVE dogs, and even have units with backyards... yayyy!!
I am so excited to be here and think the other reviews are CRAZY. Read More