Move to SJW if you're ok with: rampant theft, cut and paste template responses to issues, no access to trash chutes, and loitering from the walking dead that convene near by. 0 stars.

Strongly advise anyone reading this to not move to St Johns West. After car break-ins, noise complaints, and vagrants entering the property at all hours due to lack of PROMISED security, management refused to email/call me back despite multiple attempts at contacting them through email, phone calls, and going to the office in person. They ONLY communicate when they think you owe them money, and pay absolutely no attention to resident issues and concerns.

With absolutely ZERO move-out... communication, I was slapped with a final statement of over $600 worth of move out charges, and my emails questioning the charges were ignored for weeks. They pretend to care about residents when we are standing in the office, but there is no follow-through or communication EVER.

Again, any other apartment in town is better than this. I will never live at an Equity Residential property again. Read More

The first year we lived here was awesome. Things have gone downhill since Equity Residential took over. They did away with Fetch and now there is a free for all package room that is stolen from daily. Cars are broken into and stolen. Someone tried to break into our apartment a few months ago as well as neighbors’ apartments. The garage gates and elevators are always broken. Climbing four flights of stairs in the heat is AWFUL.

I lived here from late 2018 - 2022.

Someone was KILLED in the stairwell and management took no action. People that chose to leave after this were forced to break their lease and pay the penalty despite the fact there was a MURDER.

Management changes yearly as new companies buy/sell the building. The most recent (2022) management is awful. They are slow to respond to maintenance issues, questions, and anything that would cost the apartment money.

On move out I was charged with a handful of... obviously frivolous cleaning fees for a modest amount and management seems to be avoiding my questions to explain these. It's an obvious small amount that's meant to be easier to pay than go to court about.

Sadly the apartment is nice and the location is convenient, but the management, all the hidden charges, and unprofessionalism is NOT worth the headache.

AVOID and DO NOT LIVE HERE Read More

I moved out June 25,2022 due to a high rent increase. It is now October 2022 and I have yet to receive my deposit and account balance from this property management. I have been told by four different people that payment has been sent to my forwarding address but I have received nothing. Even corporate has been nothing but incompetent. I will most likely be taking legal action at this point because no one has been responding to my calls/emails. THis company is 80 days past the 30 day required... deadline for Texas landlords to send security deposits back. Tenants beware and know your rights! Read More