Gentlemen at front desk and management are very nice. Great amenities, perfect location for us, and we're very appreciative of the occasional community activities--it's always great to meet the neighbors through these. Issues with stolen bikes (that management doesn't address with the community) and packages left outside (that management addresses, but the "system" of handling these remains broken) are the only problems we've had so far. Negligent dog owners, and noisy neighbors you hear through... paper thin walls and ceilings just comes with the territory of living in a "fun & young" apartment community. That's all fine for us, but prospective residents should be aware of this before considering living here. Read More

I’ve had a wonderful experience living at Trailhead Apartments. Sherwin has been incredibly friendly and helpful throughout my stay. The proximity to GoValle Park and the Walnut Creek Trail is unbeatable. The community feels welcoming, and my apartment is modern, spacious, and comfortable. I highly recommend Trailhead Apartments!

Terrible environment to live in. Management is terrible with communications and incompetent at dealing with issues.

This is a very beautiful property! Real luxury and is always clean. The staff is extremely kind and helpful. Ozz and Eric you guys are the best! I definitely recommend this property in East Austin, you will not regret leasing here!

I have been trying to think of how to write this to be helpful, instead of disgruntled and frustrated, but it is tough y'all. I have never dealt with the incompetence, lack of communication, safety issues, and gaslighting that takes place regularly at Trailhead. Let's start with the incompetence, it seems as though everyone in the front office share a single brain cell and the person with it, often forgets to leave it behind for the others. Prepare for a deer in headlights answer or no answer at... all. Lack of communication is next, after i submitted my 60 day required notice of moving out, I did not hear back from them until 2 days before I was due to be out. This includes asking for confirmation that they received my notice, questions regarding expectations of cleaning/maintenance, and a request to walk through my unit with a representative before I left (do not let them stall you on this as they will stage it so they get every cent of your deposit, something I did not think would be an issue). SAFETY is next as these are in no particular order. Parents, this is not the place for your college aged daughter, or son for that matter. A resident was assaulted while walking their dog in front of the property, multiple cars broken into regularly (mine too), pedestrian code was requested to be changed quarterly (it was changed once during my year stay), and I had to chase someone off from scaling the gate at 10am on the Saturday morning before I moved out. Management's answer to all of this is to park a stationary car with yellow blinking lights at the opposite end of the property. My answer was having to carry when I walked my own dogs and that is just not a way I want to live to feel safe. I will end with their style of problem solving and community engagement is that of gaslighting. If you enjoy responses that start with, "I'm sorry you feel that way," then this is the place for you as they will avoid any accountability and make it seem like you're at fault. -10/10 would not recommend. Read More