Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Addressing maintenance concerns is a priority for us, and we encourage residents to submit service requests so our team can resolve these... issues promptly.

We also strive to create a welcoming and engaging community while maintaining professionalism, and it’s disappointing to hear that you felt otherwise. Your feedback is important, and we’ll use it to continue improving our service and resident satisfaction.

If there are any unresolved concerns, please don’t hesitate to reach out directly at uniononsa@greystar.com so we can assist further. Read More

Thank you for your feedback. We want to address your concerns and provide some clarity about your experience.

In purpose-built student housing, it’s common practice for leases to begin prior to move-in and to not pro-rate. We understand this might... be unexpected, and we encourage all residents to review their lease terms carefully.

Regarding move-in day, we did have three functional elevators available to accommodate the over 600 students moving in. However, with such a high volume, delays were unavoidable, and we appreciate your patience during this process.

We’re also sorry to hear about the cleanliness issue in your unit. That is not the standard we aim for, and we encourage residents to report these concerns so we can address them immediately.

If you’d like to discuss this further or if there’s anything we can do to assist, please feel free to reach out to us at uniononsa@greystar.com Read More

We're so glad Keane was able to assist you with your questions! Thank you for leaving us a positive review.

Keane is one of our best CA's! Thank you for leaving him a positive review!