They cancelled our 'non-cancellable' booking less than a week before our trip citing 'new management'. It was for an event and so impossible for us to find equivalent accommodation at the same cost. Don't trust that your booking will be honoured.

I read a lot of reviews before moving into the building. I was very skeptical due to some of the bad reviews I read but when I took my tour of the facility I absolutely fell in love with the building. The units are huge and you get your bang for your buck here. The location is fantastic you are minutes from some of the best restaurants, bars and attractions downtown Dallas has to offer. The staff so far has been amazing Mrs. Carla is absolutely the best. She has gone out of her way multiple... times to help me out whether I locked myself out of my unit to answering any and every question I have about my bill or just simply taking 5 minutes to see how you are doing if she sees you walking by. All of the staff is pretty awesome here you will never be disappointed. The only thing I have to complain about is the parking situation it's all Valet and its expensive and no quest parking. You kinda get use to it though but besides that trust me this is where you want to live. Especially if you enjoy the Dallas night life. Read More

I moved into the Butler Brothers Building a few weeks ago and have had a great experience so far! The building is rich in history and every apartment that I have been in here has so much character. I travel to Highland Park every day and the location is great — I am able to hop on 75 and be in HP in about 10 minutes. The Farmers Market is right up the street and Main St is a few blocks up with restaurants, grocery and convenience stores, bars and clubs, etc. I felt that BBB offered well built,... beautiful units for a very reasonable rate.

As for my leasing experience, when I walked into the leasing office and met Miss Carla I knew that I wanted to be a part of this community. She greeted me with remarkable energy and truly listened to what I was looking for in an apartment and found me the perfect space. I grew up with family in the multifamily industry and am well versed in property management. I can honestly say that Miss Carla could be used as a case study when training leasing staff. She knew every detail about the history of this building (which is almost 110 years old!) and was extremely honest about life at BBB. I had toured the property a couple of times, and she was extremely patient with me while I was figuring out my housing arrangements. When I told her I was ready to move in and was hoping I could move in the next day, she made sure that the unit I wanted would be turned and everything was ready to go within 24 hours. I have toured dozens of beautiful apartment buildings and have yet to meet leasing personnel who are so passionate about their tenants and their job.

While I am still a newer resident and have not enjoyed all of the amenities, there are so many! I was at Royal Blue up the street buying groceries last week and one of the employees told me that he used to be an apartment locater and was always impressed with how many amenities my building had. One of the unique amenities here are a bunch of glass cubicles to work in. I enjoy having a small confined work to focus and have found these to be useful. There is a conference room and another large meeting room, of course, if you are meeting with a group. Other than that, I have only used the fitness center, but it has enough equipment to get a good workout in. If you are really into fitness and want more than the equipment offered there is a third party gym in the building that you could get a membership at, but the fitness center here works well for the average person trying to workout Read More

UNCONCERNED STAFF
APATHY FROM STAFF
HIGH staff turnover, I mean HIGH
False promises- they promised free WiFi, lies.
Tons of airbnb and they treat this place like a cheap motel.
Poor to none communication between office staff and residents
Management argues with residents if a resident attempts to discuss an issue in the building or in billing.
Make false promises- when wanting people to sign a lease and then they ignore what was said... Do not follow their own promises even if it’s... written on contract
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This is by far the worst place I have ever lived. It’s not a residential building, it’s an Airbnb frat house where large and loud parties are thrown and residents are flung in the middle to deal with it. I have lost countless hours of sleep as people yell and scream obnoxiously down the hallways, blast loud music, and 20 or 30 people will be in an apartment next to you screaming and yelling all night long. This is the trashiest group of people I have ever seen in one building. It will take... four hours to dry your clothes with these bizarre appliances, and the whole building smells like gasoline. Your clothes will smell like gasoline. Where I live on the eighth floor, there is an Airbnb apartment on both sides of me and across from me and down the hall. Sometimes people will rent multiple apartments and walk back-and-forth between them partying and screaming loudly down the hallways as they go back and forth. It’s an utter nightmare living here. Read More