If you need maintenance to fix something you will need to go in person several times. Complains are not taken seriously. This is my 3rd year here. My apartment got puddles of water over a broken pipe 2 times, and the second time no one even came to fix the issue, only short term fixes.
Now, I complained about the water heater not working. It has taken 8 visits to the office to complain, 2 maintenance requests, and 27 days but I still only have cold water.

This is by far one of the worst apartments complexes in the northeast of El Paso. The trash is already overflowing and it smells really bad! Dog poop everywhere. You can hear every single thing!! Even an annoying neighbor that’s yelling at himself for HOURSSSS!!!. The price always changes so don’t expect to pay what they tell you obviously. Maintenance has been coming through lately but before they never came.

I've been living here for almost two years and the maintenance almost non-existent. I've had issues with since the 1st day I've been living here. The walls are poorly insulated so you can hear any and everything your neighbors are doing. Emergency repairs are treated like common issues.
When you bring issues to management, they don't want the headache so they tell you what you want to hear to get you out the office. Waterbugs/ insects are a major issue here. Things don't get fixed. They are... adjusted so it appears like it works for months. Leaks are put off as if they aren't major issues. I've had three items stolen since I've been living here.
Poor response time but God forbid you being late on rent.
The only thing this complex is good for slapping late notices on your door. Graffiti all over. The pool has not been open. If you still decide to move in here after everything I said then more power to you.
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Management doesn’t know anything about the apartments, they will take so many routes so you don’t break the lease, they don’t get nothing fixed. I needed to get the city inspector involved for them to do anything.

No cleanliness, no proper maintenance, no pest control, trash overflowing. Mold issues in many apartments. It took the attorney general’s office to complete a work order placed 4 months ago.